jeremiahj wrote:I'd love for a Woot rep to chime in and explain this better...
In their absence I'll happily offer a few suggestions:
First off, insist on inspecting the television for visual damage before signing for it. If you are not comfortable with the physical condition, tell him that you don't want to accept the shipment. It's sucks for everyone but it's the safest way to keep you out of some pain later trying to get it replaced, etc. Signing for it technically relieves the shipper of any liability and means you will have to work with Woot for a replacement. In the end you might get stuck in a loop where they ask you to file a claim with the carrier and the carrier says 'you signed for it, tough cookies'. I've worked arond the logistics business long enough to know this happens A LOT.
Also, I would document the television as you unbox it. I didn't have this luxury when I picked mine up for various environmental reasons -- but just a few pictures of how it was packaged might go a long way towards any issues that crop up later.
Finally, relax. Woot is a great company and they will very likely make things right if you explain and document. There is a 90 day (LG) warranty behind it. And if you are feeling shaky about post-90 day failures, then drop the 99 - 149 bucks on the extended warranty. Personally I am on the fence right now on the extended warranty -- given the terrible shape the box was in I feel like I am being forced to buy it as protection against damage that happened in transit. Feelsbadman.
jeremiahj, thank you for the suggestions. as you mentioned, it would be nice if a woot rep would chime in on these issues. it's pretty sad that the best information we've gotten throughout this ordeal has been from each other, rather than from woot. frankly, it makes me doubt that woot really is a great company. i do realize there's a 90 day LG warranty, and don't worry, i've already sprung for the extended square trade warranty. so no problem there. the problem is, a warrantly typically protects from defects in workmanship. as in, the tv works for a little while, then breaks down for some reason. but the problems we're talking about here are not defects in workmanship. they're damage caused by poor packaging/shipping. to me, the real bottom line is that we didn't buy the tv from LG, we didn't buy it from the shipper, we bought it from woot. if it arrives ok, then has problems down the road, those are problems for which the warranty is intended. but if it doesn't arrive in good condition, then that problem rests squarely with woot. and it's woot's responsibility to make it right, or refund our money.