And since we're going Waaaay back... the original Woot 'About Us'
What is woot and who's behind it?
woot.com is an online store and community run by the employees of a 10 year old consumer electronics distributor that focuses on close-outs and generally buying stuff cheap. Since the distributor doesn’t sell to end users, Woot, Inc provides us with an employee-store slash market-testing type of place. Hopefully the boss won’t take notice. We anticipate profitability by 2043 -- by then we should be retired; someone smarter might take over and jack up the prices.
I see only 1 item, do you sell anything else?
No. We sell 1 item per day until it is sold out or until 11:59pm central standard time when it is replaced (see next entry for details). However, each item we sell is in stock and ready to ship that day. Our warehouse manager thinks we are insane.
What is the schedule for new items?
OK - this is simpler than it sounds: A new product is released at 12am central standard time Monday through Friday mornings (if you are not a morning person, this can be described as Sunday - Thursday at midnight. better?) Friday's product will last through the weekend unless we sell out. If a product sells out during it’s run, a new item will not appear until the next release time. You will know if a product is sold out, because the main page says "SOLD OUT" instead of "I want one". (clever, eh?)
I missed yesterday's item, can I get one still?
No. Each woot.com product is discontinued at 11:59 central time monday-thursday and sunday. We may get more at a later date if we're lucky, but we offer no guarantees, we allow no backorders, and we have no waiting / notification lists. Too bad.
I want to talk to a live person there, can I call you?
No. We are busy sourcing new products and shipping orders. You can post a comment to our community board, but we don't guarantee to respond. You should google for the manufacturer contact to get product answers – we suggest a dating service, magic 8 ball, or ouija board for general life solutions.
Will I receive customer support like I'm used to?
No. Well not really. If you buy something you don’t end up liking or you have what marketing people call “buyers remorse,” sell it on ebay. It’s likely you’ll make money doing this and save everyone a hassle. If the item doesn't work, find out what your doing wrong. Yes, we know you think the item is bad, but it’s probably your fault. Google your problem, or come back to that product's topic in our community and ask other people if they know. Try to call the manufacturer and ask if they know. If you give up and must return it to us, then follow on to the next FAQ entry.