I reported that I had one AC that did not work at all and a second AC that had poor cool air distribution and spilled water when trying to empty it.
I contacted paypal who approved a full refund. I was required to ship the AC's back within 10 days with tracking and signature confirmation.
I called fedex and to return I needed to bring the AC's to their location and to pay shipping.
A PRP label from the seller was required to allow them to pick up. Woot and Sharp refused to pay shipping and it seemed to be more $$ than what it would be worth to ship when compared to the price of the AC's.
I called Sharp Customer Service who offered to repair the AC's under the 30 Day Warranty. It took an extra day to get Sharp to send a fax to the repair company to authorize Repairs because the repair company did not accept electronic receipts from goods purchased online.
Sharp provided the info for an authorized repair company in my zip code.
I got a couple of milk crates to raise each of the AC heights to make it easier to empty water. However the water did not fill up again since the first time. After trying different settings, and rearranging furniture to get the best angle for the AC, I found that it cooled the room thouroughly.
The repair men (2) came and it turned out the non working AC worked, you just had to push the reset button on the plug "stronger" according to the repairman. They put the AC on the milk crate after inspection and even carried the second one up another flight of stairs for me!
All is well that ends well, no broken wheels and both AC's are working well.