PemberDucky wrote:hmm. i get the sense that you'll be advised to contact Hisense directly, since they are the keepers of the remote controls.
that said, i will of course pass this along to our customer service peeps.
Hey, you're a champ. Thank you for acknowledging the issue. I still haven't heard from the Customer Service people but I suppose I'll try to call the manufacturer directly and go through the process of getting a working remote, up to the point that they want me to spend more money sending them back the old one.
Gannimo, thank you for the link. I will use it in my quest to get a working remote; I will not, however, purchase a new universal remote. I have a hard time paying extra for something everybody else got for the original price.
Sometimes you win out big with a refurbished item, other times you lose. I don't consider myself a loser in this deal at all, in spite of the broken remote and scratched TV body (screen's great, though).
Thank you all for your help.