I am attempting to return a broken espresso machine for my boss. At first i got a response from "Riley", say he/she was sorry and what would we like to do. When I sent an email response saying I wanted to return it, I never heard back from "Riley". I have now sent 3 emails without response, my boss keeps asking me why this box with a broken machine is STILL sitting here, and I personally will NEVER order anything from woot.
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FW: 41230178 CRM:00156889
Sent: Mon 10/1/2012 10:13am
To: 'service@woot.com'

I have not received a response from my emails dated 9/24/12 or 9/27/12 requesting a return label.
Send me a return label immediately.

Thank you,
T
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FW: 41231078 CRM:00156889
Sent: Thu 9/27/2012 4:51pm
To: ‘service@woot.com’

Riley,
I sent this on Monday and have not heard back from you.
Would you please send us a return label?
Thank you,
T

From: T
Sent: Monday, September 24, 2012 9:56 AM
To: 'Woot Member Services'
Subject: RE: 41230178 CRM:00156889

Riley,
We would like to return it.
Thank you,
T

From: Woot Member Services [mailto:]
Sent: Saturday, September 22, 2012 7:29 AM
To: T
Subject: 41230178 CRM:00156889

Hello,
Thank you for taking the time to email us. We appreciate your concerns as well as your business.
I'm very sorry about that. We do show to have some in stock so we can attempt to have a replacement order sent or we can provide a return label to send back the order for a refund. Please let us know how you would like to proceed.
Woot Member Services,
Riley

------------------- Original Message -------------------
From: t
Sent: 09/21/2012
To: RMA; RMA Woot; RMA@woot.com
Subject: Return, case # W-1270036-ZJAL
We used this machine approximately 5 times and now it doesn’t work. We would like to return it for a full refund.
Thank you

PemberDucky wrote:i'll forward this along to our people.

meanwhile, have you checked your spam/junkmail folder? sometimes our emails end up there.

Yes, I have repeatedly checked my spam and there is nothing there.... Thank you for forwarding my information.

PemberDucky wrote:incidentally: if you'd like, i'd be happy to write your boss a letter of apology.
we'll get you off the hook.

Thank you, but all I really need is that return label!!!





(seriously. i'll do it.)

Wow, this wasn't what I expected, but great! Thanks to PemberDucky and Randy.
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Hello T,
We are sorry to hear that the items were received defective. A full refund has been put in process back to your original payment method. You should see the refund back within the next 7-10 business days. You do not need to return the original order back to us.
Sorry for the inconvenience.

Woot Member Services,
Randy