inkycatz
quality posts: 105
Private Messages
P2243 wrote:We purchased this DVD player and it will play about half a movie then gets into this infinite skip. I have tried contacting Support about this 3 different times and each time it says I will hear something back within 24 hours. The first time I emailed was on December 8, 2012. Then again on December 11, and then again on December 17. I don't understand why they can't just provide the customer service that we as consumers expect. I work within 5 minutes from the corporate office and have called them and still cannot get an answer from them. If anyone knows a better way to get in touch with them, I would appreciate it.
I would totally give support@woot.com a note and ask them to help out with your issue if Samsung is not being cooperative here.
Thanks!
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
P2243 wrote:(stuff)
Hey there, you have a private message from us.
Usually don't like to call it out but since they can be easy to miss, just click the envelope by your screen name. Be sure to let us know if this new info helps you!
I'm just hanging out, really.