Hello everyone. I just wanted to let everyone know about my horrible Woot experience over the past couple of weeks, and see if you guys had any advice on what to do moving forward.
On October 14th I purchased a pair of 'Tour FT Chev Saddle Shoes, White' from sports.woot. It was a great deal to get a $220 pair of golf shoes for just $55. Later in the day, I informed my father of the deal, and he purchased a seperate pair (Men's Bio-Kinetic Tour Shoes, White) through the sports.woot on my account. Just a couple of days later, his shoes were shipped out with tracking number, but mine weren't. No biggy, I know they aren't all coming from the same warehouse etc.
Anyway, a week had passed, and nothing on my shoes being shipped out. I reached out to Woot via support e-mail, and they responded just a few hours later saying to please give them five business days. This was in fact that fifth business day, but I gave them the benefit of the doubt.
The next day I got an e-mail from Woot saying they messed up and were out of stock on the shoes, and were offering me a full refund as well as a $20 coupon. By the time I was able to check my e-mail, about a couple of hours later, they had sent me ANOTHER e-mail saying to disregard the previous e-mail because instead, they had received a better pair of Callaway golf shoes (TA Chev Blucher Repitles, white) that they would be sending me instead, and would send them out no later than October 29th, but that if I wanted a refund instead let them know by the 25th. I promptly responded saying the better shoes were fine.
Fast forward to the 29th...we're now 2 weeks past my original order, and at the date they said they would send out "no later than"...nothing. They weren't shipped. I once again reached out to them on October 30th asking what the issue was. No response.
It's now November 1st...my shoes have not been shipped, my support e-mails have gone unanswered for days. At this point, I don't want the shoes. I want a refund. This has taken too long, the support has been awful at best, and I for sure will most likely not be using Woot in the future.
My question to you guys is...I know stuff happens, but it's not my problem and the customer support and response could be a lot better. What more can I do to get a refund / get my inquiry noticed?