Jnieberd
quality posts: 1
Private Messages
There's a lot of love here for the Shuns, but my latest blade- a small Santoku- has been a letdown. I purchased that one from a famous retailer, and the blade pitted and nicked only a couple months of use.
Mind you, I am an amateur chef, I have very good knife skills and I hand wash all my blades.
So I returned the knife. The store manager was surprised by the pitting, and happily replaced it.
The new one did the same. damn. thing.
I can only guess that Shun's quality has suffered, since the company stopped their lifetime resharpening service and you can now buy three blades for a little more than what I paid for one just a few years ago.
No more Shuns for me!
The Force is like Duct Tape: It has a Light Side and a Dark Side and it binds the galaxy together.
darkenedaura
quality posts: 0
Private Messages
jkarczmit wrote:As of Sept. 4, 2012 the sharpening service is back. They got hammered when they stopped it and had to reinstate it. Face it, in every Shun conversation you first mention how awesome the knives are and then you break out the free lifetime sharpening line. Anyway, just wanted folks to know that they still sharpen for free and honor their 10 year "zero faults" warranty. Any little issue is resolved by replacing your knife.
I actually got a nick in one of my shuns, how do you actually go about getting a replacement for your knife? I think I purchased it from Williams Sonoma...
My Woots!
iRobot Roomba 4220 SE
Reebok Precision Trainer XT Heart Rate Monitor with Chest Strap
2 Philips SCP5080/17 80 Watt Power Inverter
1 Ontel Iron Gym with Ab Straps
inkycatz
quality posts: 105
Private Messages
darkenedaura wrote:I actually got a nick in one of my shuns, how do you actually go about getting a replacement for your knife? I think I purchased it from Williams Sonoma...
Contact the manufacturer first, always, then likely whoever you bought it from.
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
Okay, just a heads up for those that were asking: The knives are NOT individually boxed.
Hope that helps!
I'm just hanging out, really.
chardonay
quality posts: 21
Private Messages
Must close woot... I do not need another set of Shuns... close woot Chardy... You can do it.. you can do it... I know you can!
What Contemptible Scoundrel stole the cork from my lunch??