As well as the changes to their policies.
We used to be able to change the order if we emailed right away. And recently, we had the option to cancel the order, which was handy if we used the wrong shipping address, and then re-order with the correct address. But they've taken that away.
I just bought the extender on Tech Woot, but forgot to change the shipping address. As a result ...
I will no longer be purchasing from any Woot site other than Wine.Woot until they change their shipping/cancel policy. And most especially for any non-wine item.
In an effort to streamline our shipping process, orders are now processed to ship much faster. As a result, unfortunately, we are unable to alter or cancel your order. Please understand this does not necessarily mean your order has shipped but rather that it has reached the point in processing where it is unable to be cancelled.
This is unacceptable, in any shape or form. Especially as a long time Wooter. This is no longer my Woot.
Especially since it is their bug, which still hasn't been fixed, that has caused such problems that I had to continually change the default shipping address.
The items haven't shipped yet, but they won't change it. Nor cancel it (which I think they have to do if I cancel the order via my CC).
Thanks Woot for losing a long time customer with your shenanigans.