The order confirmation email asks the customer to respond to service@woot.com if there are any changes to the order. Is this email monitored at all?

I placed an order last week and woot autopopulated the shipping address with an older address. I immediately logged a case and responded to the order confirmation email to correct the address. No response to either. Yesterday I got a shipping confirmation verifying the product went out to the wrong address.

40 bucks just evaporated before my very eyes.

case: CAS-88545-H9G1N4

sfancler wrote:The order confirmation email asks the customer to respond to service@woot.com if there are any changes to the order. Is this email monitored at all?

I placed an order last week and woot autopopulated the shipping address with an older address. I immediately logged a case and responded to the order confirmation email to correct the address. No response to either. Yesterday I got a shipping confirmation verifying the product went out to the wrong address.

40 bucks just evaporated before my very eyes.

case: CAS-88545-H9G1N4

We're pinging CS for you and hope you hear from them shortly!