I purchased this from Woot approximately seven months ago, so I believe I can speak fairly competently in regards to its performance. When I was contemplating this purchase, I wished members had noted floor types, needs, pets etc., in an effort to see if anyone mirrored my needs. So, I hope this review may be beneficial for some members...
I have two bulldogs and they have double coats. Unfortunately, this creates copious amounts of dog dander and shedded short hair. I also have porcelain tile and area rugs throughout approximately 1500 sq. feet of living area. Some people would argue that I'm a little OCPD in regards to the cleanliness of my home. I guess I would agree with that assessment and therefore usually have all dog toys returned to their bin and no other debris laying around. That being said, my Neato has a structured environment and rarely has an opportunity to get something stuck in its brushes as others have noted.
If I had to use one word to describe my Neato, the word "exceptional" comes to mind. It's extremely efficient on surfaces and glides effortlessly onto the different heights of my area rugs. As far as run times with my square footage, it usually requires two cycles. It will run for approximately 45 minutes, automatically recharge itself (another 45 minutes), and completes its assigned task usually within another 30 minutes.
I always empty the bin after it completes each cycle. It amazes me that people actually complain that their bin is full and must be emptied! Isn't that why they're running a vacuum to begin with? I for one, am thrilled to see the debri in the bin...it's that much less in my home.
I've programmed mine to run daily...there's no effort on my behalf, so why not assist with the benefits of a cleaner home. It's a mechanical being, so obviously there are occasional glitches. As others have stated, it does occasionally get stuck on an area rug tassel or ill defined furniture (for instance, my iron legged barstools). However these few hiccups are minimal compared to the benefits. As a norm, it completes its daily task without incident.
Over these few months, I had to contact customer service due to a right wheel getting stuck and a software error. They were extremely friendly and efficient. Without question, they replaced my unit and also included prepaid FedEx labels for return of the defective unit(s). Complete customer satisfaction appears to be something the company prides itself on. At the time of purchase, I also obtained the square trade extended warranty, so I have no concerns for many years.
In conclusion, if you seek a cleaner home with minimal effort, this is an exceptional purchase to meet that need.