dluft


quality posts: 0 Private Messages dluft

I submitted 2 cases in the last week and haven't received a response...

hackman2007


quality posts: 14 Private Messages hackman2007
dluft wrote:I submitted 2 cases in the last week and haven't received a response...



Did you receive the auto-reply with a case number?

How are you trying to e-mail them, through support@woot.com or the support link?

lichme


quality posts: 3107 Private Messages lichme
dluft wrote:I submitted 2 cases in the last week and haven't received a response...



Make sure you check your spam folder. If you didn't receive an auto-reply within an hour, try again, something probably went wrong.

ROGETRAY


quality posts: 175 Private Messages ROGETRAY

Staff

dluft wrote:I submitted 2 cases in the last week and haven't received a response...



Woot Member Services has replied to your email request (via the email address you have on file).
Sorry about the confusion.

As someone mentioned earlier, please check the spam folder of your email provider, as sometimes our responses get filtered there.