This is my ongoing saga... After finally getting this TV, it had stuck pixels and dark gray vertical banding on the left and right edges. It took even longer to get things worked out to exchange it, but I did eventually get in contact with the right people at ESI and sent back the TV for exchange. They received it on 3/28 but I still don't have a replacement yet. For what it's worth, they've been helpful when I've actually gotten a hold of someone there, which as others have experienced is not common. What I was told is that they did create an order to ship me the replacement on 3/29, but their distribution warehouse system was showing that they had TVs in inventory that were not actually in stock there. They're looking into it, but here I am almost a month and a half later with no TV, and little to no answers. To be fair, I was offered an alternative TV, but it was not really comparable. So I'm just continuing to patiently wait, hoping they can find me a replacement of this model. I feel bad for others that may have to go through this because, at this point, I'm really concerned that they may not be able to source TVs of this model anymore.