lebastinian wrote:They sent me a shipping label for the return so I didn't pay for shipping it back. As for the box, yes, I did save the box and repackaged it up and that is how it was sent back.
You're not the only one. I am fuming right now. I finally received a "replacement" today after ESI received my returned TV on 3/28. What a joke that is, it's an opened box. After a 30 second check, I see that everything has been opened inside and it's at least missing the IR blaster, all 4 pairs of 3d glasses, and 1 of the remotes. I'm not even going to bother unboxing the TV to make sure it works because I would bet money that it doesn't. I'm pretty much done at this point, this is probably the worst experience I've ever had trying to purchase something, let alone warranty something. I've sent ESI this info, we'll see if I hear back from them anytime soon (I doubt it), but I'm now at the point where I want a full refund and nothing to do with this anymore. It's been a colossal waste of my time.