just received the following email from woot. i'm assuming the rest of you probably did too. or, if not, you probably will be soon enough. not quite the full cost of purchasing the drive by itself, but certainly does not go unappreciated as an effort to make things right. i'm content. onward and upward...
So, here's the thing. We made a little mistake in the specs for your Dell Latitude E5430 we sold about a week ago. Yeah, that one. The one that we said had an optical drive. The one that ACTUALLY had an inactive space filler where the optical drive SHOULD have been. That's our bad, and we feel really dumb about it, which means there's only one thing to do: beg you to forgive us.
The first half of that begging: a small refund. We're gonna give you $30 back, right now, applied to your credit card or whatever you used to make the purchase. Do nothing, it's on the way! But if you still feel betrayed… well, we've got a solution for that too.
If you want to return the laptop and get the rest of your money, just give us a shout! We'll send you a return label so you can return it at our expense. And you'll still get that $30 refund right now, like everybody else, but you'll also get the remainder of your refund just as soon as our wayward laptop comes home. A refund in full. Make sense?
And let us just say right now: we're sorry. And we hope to do better by you next time.