We bought my Dad an RCA 46" TV just before the super bowl last year, for his birthday. By April 1/2 of the screen had gone out. I contacted RCA service, which is A&E, the company Sears uses. They came out, said the board was bad, but RCA doesn't issue boards, within 2 days they'll call to make arrangements to swap our TV out. A month and a half later, no reply. Calling RCA customer service, you got a recording saying the mailbox was full, call back later. You couldn't get anyone, day or night.
I finally got my TV replaced. It took about 6 months, 2 Better Business Bureau complaints and a complaint to the Attorney General of Michigan to get it. Even after people contacted me, they didn't follow through, and ignored e-mails after. Since On Corp USA bought RCA, it's no longer a customer service oriented business. While we love the new TV, I would never go through buying another product from RCA, you simply can't get it fixed without jumping through hoops. Buyer beware.