dc6776


quality posts: 0 Private Messages dc6776

yesterday i went to purchase two yoga mats (for my wife and i), and mens underwear from woot. (all from unique purchasing pages)

my first purchase was a Purple Leopard Yoga Mat, which appeared to go through fine since i got to the your order has been process page:
http://sport.woot.com/offers/fitness-basics-purple-leopard-yoga-mat-5

next i purchased a blue yoga mat, no issues, and got to the your order has been process page:
http://sport.woot.com/offers/the-firm-3mm-yoga-mat-blue-3

lastly i purchased the mens underwear which also processed fine:
http://www.woot.com/offers/3-pack-boxer-briefs-white-grey-black-1


after all orders were complete i went to my account to review the purchases. that's when i noticed my first order (a Purple Leopard Yoga Mat) got recorded as a blue yoga mat.

upon noticing this i immediately contacted woot to tell them of the issue. i got a standard email back with a case number saying customer service hours are from 8-5 so you will hear from us tomorrow.

the next day woot emails me saying my stuff is being shipped and theres nothing they can do. no stopping the shipment, no refund or no credit. after expressing my disappointment to woot and how unhelpful they were, i still was met with a sucks to be you attitude by woot customer service.

i no longer have faith that when i click buy now and finalize my purchase i will actually get what i ordered. also if thats not enough there are no means of refund whatsoever, even if you IMMEDIATELY contact woot.

woot was a fun website back in 2004/2005 when it first started and i joined, but in that time took no effort to protect the consumer or learn anything about customer support. i am and i suggest everyone else stops using woot and in turn used the many other deal sites to have a safer and happier online shopping experience.

justinables


quality posts: 2 Private Messages justinables
dc6776 wrote:yesterday i went to purchase two yoga mats (for my wife and i), and mens underwear from woot. (all from unique purchasing pages)

my first purchase was a Purple Leopard Yoga Mat, which appeared to go through fine since i got to the your order has been process page:
http://sport.woot.com/offers/fitness-basics-purple-leopard-yoga-mat-5

next i purchased a blue yoga mat, no issues, and got to the your order has been process page:
http://sport.woot.com/offers/the-firm-3mm-yoga-mat-blue-3

lastly i purchased the mens underwear which also processed fine:
http://www.woot.com/offers/3-pack-boxer-briefs-white-grey-black-1


after all orders were complete i went to my account to review the purchases. that's when i noticed my first order (a Purple Leopard Yoga Mat) got recorded as a blue yoga mat.

upon noticing this i immediately contacted woot to tell them of the issue. i got a standard email back with a case number saying customer service hours are from 8-5 so you will hear from us tomorrow.

the next day woot emails me saying my stuff is being shipped and theres nothing they can do. no stopping the shipment, no refund or no credit. after expressing my disappointment to woot and how unhelpful they were, i still was met with a sucks to be you attitude by woot customer service.

i no longer have faith that when i click buy now and finalize my purchase i will actually get what i ordered. also if thats not enough there are no means of refund whatsoever, even if you IMMEDIATELY contact woot.

woot was a fun website back in 2004/2005 when it first started and i joined, but in that time took no effort to protect the consumer or learn anything about customer support. i am and i suggest everyone else stops using woot and in turn used the many other deal sites to have a safer and happier online shopping experience.



Hi dc6776,

Me again. (Woot CS staff) All over the place.

Sorry that there has been some difficulty with these purchases.

First, let me just say that when youre referring to "unique purchasing pages", I am assuming you mean tabbed browsing? Correct?

I'm thinking that may have been the issue since Woot isnt optimized for purchasing with different tabs. (situations like this tend to happen).

Now, in regards to your order, we wouldnt ever say, "it sucks to be you". Well...I was quoting so it doesnt count.

It seems we were unable to cancel the order before it was processed to be shipped. Here is what you need to do:

Email us once you receive the item and we will assist you in getting a refund for the item ASAP.

Please email us at support@woot.com if you have any more questions before then. =)