atryus28 wrote:I purchased this unit for my basement. It gave me issues with the automatic pump for a while.
Unfortunately, today when I went in the basement I found that the unit no longer functions at all. I will now need to deal with support and possible replacement. I will post back with my experience, however, it looks like actual replacements need to come from woot. The documentation says to return it to the place it was purchased from.
I just called winix. They said they do not deal with woot.com, so I would need to contact woot.
She also mentioned that there have been a lot of calls from/for woot.com.
Looks like maybe they canceled this product for a reason darn it. I want another one or my money back then. 2 months does not make for a quality product.
First, apologies. I'll let the buyer know so they can contact Winix and straighten this out. In the meantime, email firstname.lastname@example.org for assistance.
On vacation until 6/3. I will not answer private messages.
To contact Customer Service, use the SUPPORT form at the top of every woot page
••• ► Woot's Return Policy
◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!!
- except orders with Woot-Off or expedited items