wangstang wrote:Justinables & RogetRay,
I won't go down the path of a few of the posters in this thread and start hurling insults your way.
First: I don't have an update for you, and I apologize for that.
I did want to hop in and provide some insight though.
We definitely make sure the right people know about the issues, and business gets reviewed weekly. I know for a fact there's a report explicitly targeted at shipping issues. Ultimately, we're customers too and know how it sucks to be in a situation like this.
We refer people to support@woot to make sure the issue is tracked, tickets are assigned, and actions can be double-checked. We'll continue to try to get information out here too.
I can't speak for fulfillment or other parts of the business, necessarily -- I'm just the community dude -- but we hear your feedback and really do appreciate it. This is the thing we can take to the right people and say, "Look, this comes directly from a customer. This is what they want." I really do appreciate those of you going to the trouble of making it constructive and civil.
Hang in there; I apologize for the woes.