I'm have horrible issues with Woot customer support. That's fine if you don't have a 800 live support number but at least respond to my emails. I don't count automatic emails responding. It has been well over 24 hours from the last response and email and from the beginning, many days.
Read that the better business bureau has given Woot a D+, and I can't argue with that. It's like a company that had phone support from 8-5, and won't pick up the phone. It's horrible and unacceptable.