I got a pair of the Jem Advanced from a previous sale. I like them decently enough. Unfortunately within weeks both nuts that hold one of the lenses on fell off. So now 1 lens is dangling by the little posts.
Contacted Gunnar support, thinking these are normally quite expensive, they would at least be willing to tell me what I need to replace these nuts. Nope:
Thank you for contacting us.
Unfortunately, the size of our repair parts is proprietary information.
We apologize for any inconvenience this may have caused.
Please feel free to let us know if you have any other questions.
1. Thats a VERY annoying answer, most especially with the insincere apology. "Sorry to be rude, but..." is always just an excuse to be rude.
2. Completely understand this if I were asking for the formula to their lenses, or PIC code, chemical componants to their coating, etc.
As I told them in my reply..
"You do realize that I just have to measure them to get that. I just thought it would be a nice opportunity for you to help a customer out rather then inconvenience him. I will be sure to publicize your preference."
So know that your on your own once you buy these things. They wont even give you the most basic of information to support their faulty products.