manhandsha wrote:I'm sorry for the trouble. Does it seem like it was the factory packaging or shipping packaging that was the issue? I'd suggest taking advantage of the warranty. Please feel free to email Woot Member Services if you need further assistance along the way; be sure to include your user name and order number so they can find your info more quickly. firstname.lastname@example.org
The tv was inadequately packaged.
I emailed the problem to Woot support on Saturday and received a reply on Tuesday, advising me to call FedEx and get a damage call tag and arrange pickup. My account would be credited upon receipt at Woot.
FedEx gave me a 12 HOUR window for the pickup! No kidding... 8am to 8pm! Then they said that pickups are generally in the morning, so I thought that would not be so bad. It is now 6pm, and FedEx has not showed up. I just called them at 5:30pm, and they said it is still on the schedule.
I have little, to zero, confidence in FedEx (ground). I asked if I could take the tv to a FedEx retail location, but they said that the call tag had to come with a delivery person.
Here I am, after waiting for ten hours, wishing I had thrown the tv out the window. My day is gone. My dinner plans are shot.
Previous Woot purchases have been flawless. Both product and service-wise. This one has been unfortunate.
UPDATE: FedEx showed up at 8:01pm, after a full 12 hour wait. Grrrr... Better than not showing up at all, as I was beginning to expect.