So I placed an order for these back on 5 Dec. I emailed support about them mid-month, and I got a pretty generic response that didn't really give me any useful info. (For example, pointing me to this discussion thread would have been helpful, but nobody bothered to do that while writing the response.)
I waited three more business days, and I got nothing, so I emailed support again, and I'm still waiting on a response to that message. It's been almost another week since I sent the second email query.
It's now almost a full month later, and I still haven't received the batteries or gotten an email with updated tracking number after the whole mislabeling fiasco.
Anyone got any tips about getting someone from support at woot to, you know, actually reply to my messages? I don't expect first-rate customer service from woot.com, but I do expect to get the items I paid for, to get information about them if they are, in fact, on their way (a full month after ordering them), and/or to get a refund if I'm not ever going to get the merchandise in question. I don't think any of those are unreasonable expectations.