thumperchick


quality posts: 233 Private Messages thumperchick

Here are some quick unofficial FAQ's about Woot's current shipping.

My email made it seem like my entire order would be in one shipment. Where is the rest of my stuff?
Woot's newest shipping emails can be tricky to read.
I nabbed a screen grab of what the email looks like to break down some key points:

*The Red box lets us know that, "If you have more packages on the way to complete this order, we'll email you the tracking info for those as they are shipped." (Just in case the image doesn't load.)
*The Purple Box shows you what it will look like if you get a second, third, etc. tracking number for one order. It will give you the newest tracking number, and list any previous tracking numbers for that order. (Please note, it does not tell you what is in each package, woot likes to surprise you.)

Another thing to note here is - There is currently not a way to check and see how many shipments it will take to complete your order.

How long will it take my items to ship?
The estimated shipping times/dates for every item are listed on the sale page for that item, or in the Stuff You Bought area of your account. If it says 3-8 days, they mean M-F, holidays excluded, to get the box out the door. This is not the time it will take to get into your hands. If you don't have a shipping email or tracking number by the end of business on the last estimated day, it may be time to contact support. Click Here for more information.

My Order Status has said "Awaiting Shipping" for DAYS, where is my stuff?
When an order is processed to an Amazon Shipping Center, the labels get printed off every 15 minutes or so, and put into a "pull" pile for the order pullers. Depending on how far down in the pile you are - it could take days for that shipping sticker to find its way onto a box with your stuff in it. (This is also why orders cannot be cancelled and shipping addresses cannot be changed after the fact.)

Is my package coming directly from woot?
Probably not. Woot is utilizing Amazon Shipping Centers, Vendor Drop Shipping, and sends a very few select things out themselves. Sometimes your box will say Woot!, sometimes Amazon smiles will greet you, sometimes a vendor name on the label.

My tracking information doesn't show anything, what's up with that?
Sometimes it can take a day or two for the shipment to get onto a truck to its shipping facility, or for FedEx/UPS/USPS/BobTheSmartPostSnail to scan the package at a sorting facility. It should update in a few days. (Speaking of smartpost, if your tracking link takes you to USPS and it's not showing anything yet *sometimes* it means your package is traveling SmartPost - and you can pop that number into Fedex's Tracking site for an update.)

My order arrived damaged/broken/missing pieces/etc.! OR If your order shows delivered, but isn't at your delivery address.
In this case, contacting Woot Customer Support via email to support@woot.com from your account associated email address, with your order number, and a full description of your issue is the step to take. (For more information on when/how/why/were/who/bubblegum to contact Woot Customer Support, CLICK HERE.)
*ETA - Link to Support Webform was removed because the form is not working consistently. If that changes I will add that link back in.

Also see - ►► Thunderthighs’ Tips for Happy Wooter Shopping, for additional information.

I hope this helped some of you. If you have further questions, don't hesitate to ask, post etc.

lichme


quality posts: 2652 Private Messages lichme

One other good practice if your item has been showing "Shipping Now" for longer than your estimated delivery is to check the forum discussion for the item you purchased prior to contacting support staff. Occasionally a vendor will have issues with shipping out a particular item, and when this happens sometimes shipping updates are posted in the discussion thread by staff.

ThunderThighs


quality posts: 542 Private Messages ThunderThighs

Staff

Nicely done. Thank you for being so helpful in the community!

(You too, Lichme!)



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thumperchick


quality posts: 233 Private Messages thumperchick

jthebird1977


quality posts: 26 Private Messages jthebird1977
thumperchick wrote:

[/b]
In this case, contacting Woot Customer Support via their Support Page OR send a message to support@woot.com from your account associated email address, with your order number, and a full description of your issue is the step to take.



Thanks Thumperchick for the handy info. Not sure where to put this, but ADQ mentioned that the support page linked above rarely works and to use the email address.
I have first hand experience. Recently i submitted two queries using woot's support page form with no response whatsoever(not even a case number email.) When sending to the email address, I at least received an auto response with a case number within an hour so that I knew I had made it to the queue.
Maybe TT, ADQ, or other knowledgeable staff member could clarify?

Proudly tracking via WootStalker.com

thumperchick


quality posts: 233 Private Messages thumperchick
jthebird1977 wrote:Thanks Thumperchick for the handy info. Not sure where to put this, but ADQ mentioned that the support page linked above rarely works and to use the email address.



I'll update my threads to reflect this. Thank you for the head's up!

thumperchick


quality posts: 233 Private Messages thumperchick

I figured here would be a good spot for this.
Anyone else have this happen to them?


Yes, that is for one of my current woot orders. What is so strange is that the news apparently doesn't cover cargo train derailments?

thumperchick


quality posts: 233 Private Messages thumperchick

I thought this needed to be here:

lichme wrote:I see here that you are new to woot. Let me explain how shipping typically works.

When you look at an item, it will show the estimated shipping time. Items shipping directly from woot typically ship in 1-2 business days. Some items can be ship from other sources, like directly from the vendor. These items typically take 3-5 business days.

Here is a sample of where to find that information



Note that when I say "ship", I mean the length of time that it takes to leave the warehouse. It will then typically take an additional 3-8 business days for time in transit before it arrives.

If you purchased an item on 12/14, you are still very early on in the shipping process, especially if the item is being shipped by a vendor.

If the item you purchased had an estimated ship date of 3-5 business days, it could be as late as Friday before it leaves the warehouse. Add an additional 3-8 business days for transit time, and that puts you at December 26th - January 6th (or sooner, depending on time it takes for delivery). Transit time can vary greatly, based on how far you are from where the item originated. I personally normally get items in 2 days after they ship, so your results may vary here.

If it was shipped from woot, then you will probably get tracking info today or tomorrow, and you will probably get it by Christmas.

Some items offer expedited shipping that you can take advantage of for an additional charge. What's a couple extra bucks compared to the stress of waiting out the clock?

To see your estimated shipping time, you can check in the Stuff You Bought page. The estimated shipping will be listed as "Shipping Speed" beside the item you purchased. Add this time to the estimated time on the item you purchased to get the final estimate.



For the example above (Sewing machine), if purchased today, one could expect to receive it in 6-13 business days by adding the two dates together.

cds9000


quality posts: 0 Private Messages cds9000

Did woot discontinue the "$5 all-day shipping" policy? I recall that if even if you placed multiple orders in the same day, you didn't pay the $5 shipping on subsequent orders...

ThunderThighs


quality posts: 542 Private Messages ThunderThighs

Staff

cds9000 wrote:Did woot discontinue the "$5 all-day shipping" policy? I recall that if even if you placed multiple orders in the same day, you didn't pay the $5 shipping on subsequent orders...


Yes, that promotion ended when we introduced the Woot Shopping Cart. You can ship everything you stuff into your cart for $5.



Customer Service: support@woot.com ••• Allow 1-2 business days for response.
••• ► Woot's Return Policy
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CANCEL?? How to cancel your order in the first 15 minutes!! - except Woot-Offs & expedited orders

mamballama


quality posts: 2 Private Messages mamballama

Any chance Woot will adopt the practice of telling the Wooters exactly which items are in a particular shipment? When there are multiple packages being shipped under different tracking numbers, it is always a mystery which items are in which boxes.

Sometimes a little mail-order mystery can be fun:
Yippee! My itty-bitty-teeny-weeny Sonic BOOM!nator SubWooters have arrived!

But sometimes you really need to know which stuff is coming when:
Hmm. Seems like I've been waiting forever for my mylar-lined thermal underpants to arrive. Darn. Guess I'll just have to layer up for my trip to the frozen Yukon.

ThunderThighs


quality posts: 542 Private Messages ThunderThighs

Staff

mamballama wrote:Any chance Woot will adopt the practice of telling the Wooters exactly which items are in a particular shipment? When there are multiple packages being shipped under different tracking numbers, it is always a mystery which items are in which boxes.

Sometimes a little mail-order mystery can be fun:
Yippee! My itty-bitty-teeny-weeny Sonic BOOM!nator SubWooters have arrived!

But sometimes you really need to know which stuff is coming when:
Hmm. Seems like I've been waiting forever for my mylar-lined thermal underpants to arrive. Darn. Guess I'll just have to layer up for my trip to the frozen Yukon.


It's on the list and a high priority. Stay tuned.



Customer Service: support@woot.com ••• Allow 1-2 business days for response.
••• ► Woot's Return Policy
◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 15 minutes!! - except Woot-Offs & expedited orders

mamballama


quality posts: 2 Private Messages mamballama

Thanks!

daoca


quality posts: 1 Private Messages daoca
ThunderThighs wrote:Yes, that promotion ended when we introduced the Woot Shopping Cart. You can ship everything you stuff into your cart for $5.



Whaaaat? I was just about to order a bunch of extra crud...

This is highly disappointing.

DementedDave


quality posts: 0 Private Messages DementedDave

I received a 7-digit tracking number. The Stuff You Bought page says it should be for FedEx Express, but it's not showing in their system.

It's a large item (55" TV). Can I assume that it's being shipped by some other means? If so, it would be helpful to have that spelled out either on the Stuff You Bought Page or in the "your item has shipped" emails.

thumperchick


quality posts: 233 Private Messages thumperchick
DementedDave wrote:I received a 7-digit tracking number. The Stuff You Bought page says it should be for FedEx Express, but it's not showing in their system.

It's a large item (55" TV). Can I assume that it's being shipped by some other means? If so, it would be helpful to have that spelled out either on the Stuff You Bought Page or in the "your item has shipped" emails.



TV's are usually shipped via Freight. So you may need to call FedEx Freight to check on it. It also may be that while your label has been created, your TV hasn't been picked up by FedEx yet.

DementedDave


quality posts: 0 Private Messages DementedDave
thumperchick wrote:TV's are usually shipped via Freight. So you may need to call FedEx Freight to check on it. It also may be that while your label has been created, your TV hasn't been picked up by FedEx yet.



Thanks. I actually figured out from digging around on the forums that it's being shipped by Estes Forwarding Worldwide, which should call to schedule a delivery.

I just started a new job and can't take off work to accommodate a delivery unless they're either willing to make evening deliveries or deliver to my apartment management office like the major carriers are. For all I know they might accommodate it, but I can't actually tell from their website so I'm left waiting for their phone call to find out if I can actually receive my TV or not.

I wish Woot had spelled out up front that this would not be shipping by a major carrier so I could do my research to see if they can accommodate my schedule. The product page said in fine print that a phone number would be needed to ship by freight, but I just assumed that still meant a major carrier that would (at a bare minimum) at least hold it for me to pick up in person.

Also, the fact that I had to dig around on the forums to find out how it's being shipped is annoying. I don't know why the "your order is being shipped" email or "Stuff You Bought" page can't tell me who the proper shipper is.

thumperchick


quality posts: 233 Private Messages thumperchick
DementedDave wrote:Also, the fact that I had to dig around on the forums to find out how it's being shipped is annoying. I don't know why the "your order is being shipped" email or "Stuff You Bought" page can't tell me who the proper shipper is.



That is a solid point. It should be clear when an item will be shipped in a non-standard way.

ThunderThighs


quality posts: 542 Private Messages ThunderThighs

Staff

DementedDave: Sorry for the frustration in finding the right shipping URL. Our tracking email spits wrong links sometimes, it seems.

TVs that are 50" and over always ship freight. The carrier varies from item to item, vendor to vendor.

This information was in the sale's Features:

A phone number and physical address are required for sizes 50" and up to schedule a delivery appointment with the freight carrier.



Customer Service: support@woot.com ••• Allow 1-2 business days for response.
••• ► Woot's Return Policy
◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 15 minutes!! - except Woot-Offs & expedited orders

DementedDave


quality posts: 0 Private Messages DementedDave
ThunderThighs wrote:DementedDave: Sorry for the frustration in finding the right shipping URL. Our tracking email spits wrong links sometimes, it seems.

TVs that are 50" and over always ship freight. The carrier varies from item to item, vendor to vendor.

This information was in the sale's Features:

A phone number and physical address are required for sizes 50" and up to schedule a delivery appointment with the freight carrier.



Oh, no frustration just yet. Just a bit of confusion since I don't know anything about EFW like I would UPS freight or FedEx freight and don't know exactly what to expect from them. I'm sure it'll work out (or I'll let customer service know if it doesn't.)

I'm just offering a friendly suggestion that a bit more information up front would have been appreciated. I saw the note on the page about needing a phone number to schedule freight delivery – I should have probably asked a few more questions about what that exactly meant to understand exactly what would be needed from me on the delivery end (hours, whether it can be left with someone else, etc.).

auntsuzzie


quality posts: 0 Private Messages auntsuzzie

woot customer service draws a 20 foot vacuum. I ordered an item on 5/20, I was shipped 10 days later, I wrote wcs on 6/3 to find out where it was, (no tracking, of course) they asked that I wait until 6/10. I have written them 3 x referring to my case # but each answer is from a different person giving me a new case number asking me to be patient. 1 guy, clark, wrote back to me calling me roger and sent me an rms to return my item.
i'm over it. tell me where my item is. give e peace. I have never had a bad experience w/ woot before but this is bad. very bad.

auntsuzzie

ROGETRAY


quality posts: 152 Private Messages ROGETRAY

Staff

auntsuzzie wrote:woot customer service draws a 20 foot vacuum. I ordered an item on 5/20, I was shipped 10 days later, I wrote wcs on 6/3 to find out where it was, (no tracking, of course) they asked that I wait until 6/10. I have written them 3 x referring to my case # but each answer is from a different person giving me a new case number asking me to be patient. 1 guy, clark, wrote back to me calling me roger and sent me an rms to return my item.
i'm over it. tell me where my item is. give e peace. I have never had a bad experience w/ woot before but this is bad. very bad.



Very sorry to hear that you're encountering problems with the shipping of your order (and miscommunications with Woot Member Services)

I've forwarded your post along to Woot Member Services to see if we can investigate the issue.

Thank you for your continued patience during this matter. You should hopefully receive a response soon.

auntsuzzie


quality posts: 0 Private Messages auntsuzzie


ROGETRAY wrote:Very sorry to hear that you're encountering problems with the shipping of your order (and miscommunications with Woot Member Services)

I've forwarded your post along to Woot Member Services to see if we can investigate the issue.

Thank you for your continued patience during this matter. You should hopefully receive a response soon.


well, sure, fine, whatever. i bought the item because i wanted it and could not have afforded it unless i bought the woot deal. it was to be a gift. instead i got this today, 33 days later. as i said, a 20 foot vacuum.:
Hello Susan,
My apologies for the delay. The bracelet was scheduled to ship directly from the supplier and not our warehouse. It appears the order was hung up in the system and never shipped.
We're unable to access their inventory for a reship and we no longer have any replacements in stock. I've gone ahead and issued a full refund back to your original payment method. The refund should appear
within a few days. Sorry for any inconvenience this issue may have caused.
Woot Member Services,
Tan
I retire, vanquished, from the lists. woot shall hear no more from me.

auntsuzzie