Same crappy experience as everybody else commenting, almost identical in many ways. It's almost like FedEx took our pallet of these bikes and dropped them from a height of 50 feet. Not only was the box damaged, in my case the manual/assembly instructions that came with the bike was for a gold's gym treadmill! My bike also came with two transformers and several broken/cracked pieces - Upper Shield, Right Shield, Left Shield, one of the post bushings - all broken.
I went a different route to attempt to get this resolved and I'm hoping it doesn't come back to bite me - I called Icon Fitness and registered and ordered replacement parts for the bike, with a tech to install them, free of charge. I just had to take pictures of the box and broken parts and send them to the rep I was speaking with.
That said, the parts are STILL on backorder. After calling Icon again today, they said that the parts look like they might come in on 2/7. Meanwhile, the fitness repair company has called me twice checking on when they can come install the parts, so at least they are on the ball.
This is by far the worst purchasing experience I have had on Woot, and quite possibly the worst online shopping experience with any merchant I have ever experienced.