I did not receive the High Sierra Piranha Hydration Backpack and Woot just went ahead refund me for the item (only the item not the shipping charge) without giving me a choice or explanation. I would prefer to receive the backpack instead of getting a refund! How disappointing and frustrating.
Another issue is the shipping charge.
When Woot provides "flat rateshipping" ($5 shipping charge regardless how many items you purchase) which means you want customers to take advantage of buying more items to share the shipping cost. When Woot fails to ship out the complete order as promised, Woot should refund customers the shipping charge along with the unshipped item. It's never fair for customers having to take risk of not being able to receive all the items and bear the shipping cost anyway.
To be honest, if not for the backpack, I would not want to buy the other item. Why would I pay $5 shipping jut for a $5.99 item when Woot fails to ship the backpack $29.99?