I could not be more disappointed with this purchase. It arrived timely (June 14) but upon assembly, we discovered two pieces that were broken. (Note: sold as "new" and "blemished". Blemished implies cosmetic, NOT putting safety at risk, with a product that has your head hanging close to the ground). I contacted Woot 2 days ago with pictures and full details. Still have not heard from them despite a 24-48hr SLA. Have since put this into dispute with my credit card company and will be contacting the BBB in Carrolton, TX. Very upset that Woot demonstrates this lack of professionalism, not only in delivering subpar products and taking good money for them, but also failing to offer decent customer service and responding to inquiries. Online research of the company is most unsettling. Lessons learned!