fred4405 wrote:I am seeing several reviews about this, I want to get one of these but some of the reviews I have been seeing on Amazon state that people are ordering new units but are getting apparently well used units, anyone have this experience?
First, the short review points I've noted with my - albeit limited - use:
- I charged it fully, and left it for a couple of days. It sat at 100% for both of those days, no discharge at all during that time.
- I charged my phone (Samsung GS5) once, and left the charger with the USB cord plugged in for nearly two weeks, during which time it remained at 78% remaining.
- It works with the USB 3.0 cord (or any USB cord), as long as I use port 2. If I attempt to use port 1, it charges for ~15 seconds, then stops charging. I'm not certain what the output from each port should be (specs say 1A/2A), but port 2 puts out 5.0VDC, 2.1A, while port 1 puts out 5.0VDC, 1.0A (while it's putting out, that is).
1) if the LCD looks scratched, remove the protective film. It may not look or feel like there is one, but they ship with a film applied.
2) minor manufacturing defects are present on some units.
3) check to make sure both ports work - if they don't, their customer service and replacement policy has, from what I gather, been good.
All issues in mind, it's still a great deal, as long as you don't end up with a lemon...]
My experience was along the lines of some of the "I'm getting used devices" reviews.
Now, don't everyone get defensive - wait for it.
The package looked new, and was wrapped in a (very) thin layer of cling wrap. Being me, I had to get it all off... anyway, once I got it out of the package, I found a couple of things which made the unit appear 'not new'. Here's the email I sent their customer support (exactly two weeks ago, and have not heard from them):
I was in the market for a battery pack, so I picked up one of your Uhuru! 16,800 mAh packs off woot! a few days ago. I just now pulled the package from the mailbox, opened the bubble-wrap mailer, and pulled the package out. The box was intact, and the thin plastic wrap I've read in some of your comments on Amazon was intact. I removed the wrap and pulled the unit from the box, and noticed the scratched LCD screen (keep reading) as soon as I pressed the button. The screen felt smooth, and it seemed as though there was no protective cover on the screen, which I thought odd. I fiddled with it a bit more and discovered that there was, indeed, a protective film on it. Removing this film eliminated all but one scratch, which appears to be sandwiched between the glass and the LCD portion of the display.
I found two other flaws: the micro-USB port would not accept a micro-USB connector (there was a small piece of white plastic protruding into the hole, which I carefully pushed back into the unit's guts, and what appears to be a cosmetic repair, perhaps in-factory damage to the case coating, which was repaired with black paint that does not match. I'm not overly concerned with these flaws - the device is currently charging, and it should work as advertised. I'd like to suggest extending the LCD's protective film out, perhaps with a tab that reads "REMOVE BEFORE USE" or something to call attention to its presence, as many of the reviews claiming scratched LCDs are probably experiencing what I did (the film feels remarkably smooth, so it is not readily apparent that it's even there).
I would also recommend a quality check on the LCD prior to putting the film on (unless, of course, they arrive at point-of-assembly with the film already applied) to discover defects such as the one I described above. Lastly, a final pre-packaging check on the assembled units to verify that it accepts a micro-USB cord (and, preferably, the USB ports, as well) would discover the other defect noted.