Woot.com has the absolute WORST customer service I have ever experienced. In the past 5 years, I have lost out on coupons and deals because of site problems and customer service taking over 24 hours to respond with pre-written responses that have nothing to do with my original question, as if the person responding never even read the email I sent. Don't worry though, after about 3 or 4 days they will respond to you to tell you that they can't help you and you can no longer get the product because you missed the deal.
Compare that to shopping at a real store... You get to the check out line, the item rings up at a different price and your coupon does not work. The checkout person tells you that you have to go wait in the customer service line for about 18 to 24 hours for assistance. You wait for 18 hours, and the customer service person asks how they can help you, and you say that the item rang up wrong and the price is incorrect. They tell you that sometimes you need to jiggle the card reader for it to read your card for payment, and sends you to the back of the line for another 24 hour wait- wait, that answer had nothing to do with my question. Get back up to the front, and you say: that did not solve my issue at all, in fact, it had nothing to do with my question, let me repeat it again... As you are explaining, 2 days later mind you, the customer service rep comes and takes the item out of your shopping cart and rips up your coupon, then tells you: I'm sorry, I cannot help you as the deal is now expired. Wait, what? So you go back to the end of the line and wait another 24 hours to try and resolve the issue, but the line is now 3 days long and when you get to the front the person just looks past you. Nothing resolved.
My suggestion to anyone is to search anywhere else for the products that are on sale at woot, as you can generally find it at about the same price elsewhere and receive it much quicker. Most companies do not take 2 weeks just to process the order as woot does.
If someone from woot actually wants to contact me to resolve any issue, that is if they value customers(if they don't that's ok, no sweat off my back), they have my email address and contact info and can personally email me. I doubt that I'll be back into these forums again, much less on this site.