quality posts: 6
sammyeclipse wrote:Got 2 defective massage chairs, put in a request to get RMA and after 24 hrs still nothing....have put in another request, hopefully i will get lucky this time around. Never had problems with woot before this.
Yeah there’s a weird issue happening with that form where it intermittently is dropping messages. If you don’t hear back soon, pop an email to firstname.lastname@example.org directly as those seem to work reliably right now. Driving the developers nuts because every time they try it works, but I could reproduce the “dropped message” issue twice. I’m so sorry about the inconvenience. Nothing is worse than hassles when trying to get support. We are here, just technology is failing us!
Head Magister of the Woot!Loops Cereal Bar