Hello TT, and Woot. I'm trying to play by your rules, but I'm getting frustrated. Here are the two already sent email messages and their cs reply "case" numbers. I've had no other contact from Woot.
Email request 1 sent 8-29-12:
Hello Woot,
Rarely do I try to complain, but I got one I just can’t let go. So I bought a few things last go around on the Woot-off, but a few have come in that are not at all what I expected from Woot!
Namely, I ordered three of these, http://www.woot.com/offers/angry-birds-plush-pencil-toppers-6 Order #40963121 and I was super excited to give them to the kids. But when they came, they were in a zip lock, and looked….well, really sketchy. I won’t give them to my children, and I would be embarrassed to give them as a gift. Because they are not sealed, I can’t give them to any children’s toy drive/center (which is what I would normally do). So….I’d like my money back.
And then, while I’m on that kick, I do have another thing. The http://kids.woot.com/offers/disney-canvas-paint-set-8 Order #40980926 was super sketch too. I opened it to the Chinese writing on the box, and it felt like I was buying this from someone’s trunk. I’d like my money back.
Then, lastly, I got three 5-packs of: http://sport.woot.com/offers/brine-estero-youth-athletic-shorts-5pk Order #40859390 made on the 14th. This was just disappointing. It says ”The Brine Warrior and Estero youth active shorts feature a classic, sleek look combined with a comfortable fit. Great for soccer, lacrosse, or just running around - boys and girls alike. Each order will contain 5 shorts of the size ordered, in randomly selected colors.” I ordered three sizes. When they came I got 5 of the exact same color/style for each size. For Large- we got Navy, we got five black- medium, and got five xl in black. Essentially I paid $10 for one pair of shorts – because there is only one color per kid (okay, the wife was the kid XL size…) I’d like my money back.
I know that this is only $75 or so plus some shipping, maybe. I also know I spent a ton in the last month (maybe $2000.00?) and I don’t feel good about these things and I want to mention it and see how you decide to respond.
Whaddya think Woot CS?
Woot reply: Your email to Woot Member Services has been received. This is an automated reply.
Your request has been assigned Case # W-1245697-9BEE.
2nd email sent 9-04-12:
Woot?
From: Woot Member Services [mailto:service@woot.com]
Sent: Wednesday, August 29, 2012 6:54 PM
To: Vanevenhoven, Jeff P
Subject: Received your email : Case # assigned is W-1245697-9BEE Email id : CRM:00018313
Your email to Woot Member Services has been received. This is an automated reply.
Your request has been assigned Case # W-1245697-9BEE.
Woot reply #2: Your email to Woot Member Services has been received. This is an automated reply.
Your request has been assigned Case # W-1251410-RZYN.
So - TT, and / or Woot! - can someone help? before I felt bad asking, now I'm just getting irritated. And I never get irritated over stuff like this!
Advise appreciated.
ThunderThighs wrote:You should get a automatic reply pretty quick after sending an email to service@woot.com. If you don't get this, it's not getting through for some reason.
You can also use the Write-Us form if you think we're not getting your email.
You should allow 24-48 hours for a response. They answer emails in the order they are received. Mondays and the day after holidays & woot-offs are always busy so response could take a bit longer.
Hope this helps!