inkycatz
quality posts: 105
Private Messages
donaldl43 wrote:I sent an email yesterday. I got the automated reply but nothing from a human yet.
Alrighty, just keep in mind it may take them 24-48 hours to investigate and get back to you.
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
donaldl43 wrote:I do understand that but I don't understand why it takes 11 days (soon to be 12) to ship something.
Nope, shouldn't take that long at all. We like to allow five business days for processing and shipping, tops.
beckymorrison wrote:I placed an order on 11/16 and it still shows awaiting shipment. I have sent 2 emails to woot support and have heard nothing. The first email was sent last week. I have already been charged so I'm assuming I will need to contact my bank to dispute the charge if I don't get an update today.
I'd go ahead and give your spam folder a look to see if we've gotten back to you and it landed in there. That said, when you say "heard nothing", hopefully you did get an automated case number when you sent in your email to support@woot.com - we'll let them know to be on the lookout for your issue as well.
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
drsco021 wrote:ni i have ordered nabi 2 tabletthen recived a email that i would get a nabi one then anouther email saying if i return nabi 1 i can have a nabi 2 i then was told my package was delivered when it has not been and i either want my nabi tab 2 or you to call and tell my 8 year old dauter y she will not be getting her big present from sant cause i am sick of dealing with the bogus email contacts for customer service and getting no responce and constant new woot case #
Hi there,
We're sorry to hear you're having trouble with customer support. Have you checked your spam folders for a reply from customer service? Please keep in mind it can take 1-2 business days for them to reply.
Please let us know, and we appreciate your patience!
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
elimcusa wrote:I have an order from you that I am not able to track. Order #42674772. I need to know when to expect this package. I was given a tracking number, but the number doesn't work. Help?
Feel free to contact support@woot.com so they can verify the number for you.
UPDATE: Sent you a private message (click the envelope by your name) with an update. 
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
tamie2 wrote:I made a mistake on the mailing address on an order I placed just minutes ago. I sent a request for a fix to support.com but in the past they have always said they can't help.
Anything I can do right now to ensure they get sent to the correct address?
Mailing support@woot.com is your best avenue of support on this issue.
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
mibutterflywingz wrote:First I'd like to say that I have NOT read any of the posts in this section.
Woot! customer service used to be much better, before the buy out or whatever. In my experience, you'd get an automated email and shortly after you would get an email from a Woot! customer service member. Unfortunately, this does not seem to be the case anymore as I have more than 3 auto-mated emails from customer service that were never followed by a customer service representative.
I don't know the reasons for the downfall in customer service, however I can only imagine that it is due to the reason for the changes in Woot! company. It was not a change for the better unfortunately. I understand that this is a busy time of year, however I have automated emails prior to November and December.
I am happy that there is a customer service phone number now, however I feel that that a change needs to be made with the email customer service.
I also feel that online customer service would be a beyond wonderful thing to happen so that customers do not have to wait for an email back nor be on hold with the customer service number.
Please be aware there is no direct customer service team number. The methods of support for fastest and most efficient service still remain the support button up top which takes you to a form, and the email of support@woot.com (that is where the form mails).
Additionally, when you email, do remember a few things:
1 - you should always get an auto reply with a case number, if you don't get one of these, you didn't get through
2 - if you did get through please be aware it can take 1-2 business days to get a reply, but note you're in a queue and we appreciate your patience
3 - check your spam folder diligently, because spam folders have huge WOOT magnets that attract our mail on occasion
4 - try to keep your case all in one place, which is to say constantly reply to one ticket, and if you file another ticket, always mention any other case numbers so you can keep your data together (it will also help them close all the cases created when your issue is solved, thus speeding up the queue for everyone else)
Again, please be aware there is no customer service phone number at woot. Thank you for understanding.
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
nd1fan33 wrote:CAS-104985-W0H1S9
My past orders is empty on the Woot site and my debit card has been charged twice. Please cancel both orders/refund both charges without sending the product.
Have you sent a message to support@woot.com about this? They would be able to explain what's going on.
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
Kitty9724 wrote:I have two emails in about my order and have not seen a response. I have check my SPAM folder as well. My order has been getting ready to ship for over a week. The two other items I have purchased have arrived. I have been charged for the 3rd item and would like to recieve it.
CAS-109275-V3B8W4 and CAS-105280-L8F2G6. I would like a response to know if this will arrive for Christmas or if I will be refunded the amount charged.
Thanks
Unfortunately we have no actual access to cases and cannot look this up for you. What we can, and are doing, is pinging Member Services (support@woot.com) with your issue in hopes they can get back to you shortly.
I'm just hanging out, really.