inkycatz
quality posts: 105
Private Messages
dprata wrote:Just received mine today. Wow, completely damaged. Just emailed woot.com What a hassle
Thanks for letting us know you've mailed in!
I'm just hanging out, really.
inkycatz
quality posts: 105
Private Messages
mjburnham wrote:I bought a LG and after multiple calls to FedEx about where my package was they finally stated it was "lost" (which I had a suspicion a week ago since I know it does not take DAYS to drive the 30 mins). They told me I had to contact Woot again to have them file a claim. This is after several emails to support here where there was no support- just "let us know what you hear from FedEx. Now I have missed the Black Friday sales and have no TV and no idea what Woot will do to fix this. I would have thought since this is the shipper that Woot uses that they would have tried harder to help me figure out what was going on with the shipping process/lost package than let me run around in circles for something that they already have my money for and I don't have the product. Very frustrating!
Go ahead and mail support - now that FedEx has told you it is probably better to work with that angle and see what your options are. Best of luck, and we're sorry this happened.
I'm just hanging out, really.