inkycatz wrote:We've sent this along to see what sort of update help we can get for you. Sorry for the hassle!
I appreciate that.
I just got back from lunch and there was another staff answer that pointed me right back to the first answer I got from support.
The same one I asked to be escalated. So either my reply was not seen, or lost in the shuffle. (possibly ignored? - surely not...)
I've now put in a second request for escalation.
And this is still only concerning the one case# that I created myself.
The other one that's been assigned to me has yet to receive one, so I don't know if they have been aggregated into a common case of just what.
Of course, every time I reply to one of the emails I get assigned yet another case #. The next thing you know, I'm going to be buried up to my eyeballs in them.
Essentially, I've been offered a $10 credit and then have to deal with the vendor, or to ship the unit back for a refund.
Don't get me wrong, that's better than nothing and not a bad gesture on Woot's part, however I think they can do a little better in this instance.
As I've stated quite clearly, I don't want to send the entire kit back. I don't want a refund.
I simply want the charger issue resolved.
If the unit had failed some months out, I wouldn't be nearly as upset about this, and would be dealing directly with Ridgid as that is what would be expected.
However, when I get less than a half hour's use and then get told:
"Sorry to hear that, send it back or deal with the vendor"
... it's simply frustrating.
Now, granted I know that Woot did not package these items themselves and that they were drop shipped.
So Woot honestly DOESN'T have to offer ANY credit, however, I was hoping that POSSIBLY as a good faith issue they might issue a partial credit for half of the cost of a replacement charger which I can buy here locally and have the issue resolved without a ton of hassle for something I've not even had the chance to drill a hole with yet.
Replacement units are $50, so that would be a $25 credit on Woot's part and I'll simply eat the other half.
It would be worth it to me to do that simply from a time savings standpoint.
Considering the amount of money I've spent over the past couple of years (thousands), I don't think that's too much to ask to keep a frequent wooter happy.
(and yes, I know there are other wooters out there that probably put me to shame in sheer woots)
Of course, at this point, I could also be speaking from my sphincter. (that's been known to happen before...)
This is partial venting on my part and it isn't your fault. So don't think I'm aiming this at you by any means.