lorenzodemedici wrote:I don't keep up with the latest stuff and I don't know if AVS Forum is widely read or not.
It's one of the biggest and most widely followed with hundreds of posts and threads every day. If you need ANY audiophile or videophile help, AVS is the place to go. I was just about to pull the trigger on a Pinnacle soundbar but after doing a little reading and testing "Customer Service" with a phone call, I'm not so sure.
If you spend a few hundred bucks on bargain priced speakers, don't go looking for customer service. What you got is what you got. Be realistic.
Excuse me? I expect customer service whether I'm buying a set of Libby glasses, a car or a $3,000 tux. To put it nicely, I guess we have different expectations regarding value and service.
Who are you gonna turn to if your Pinnacle unit goes down and you can't get satisfactory compensation or service? A 7 year warranty means nothing if you don't have support, it only serves as a marketing gimmick. That doesn't mean waiting for a month or so to receive service, if it ever comes.
Call them up, ask for Sales, see if you get a call back.
Listen to this cry for help:
I really don't have anywhere to turn but here to warn people about this product. It's been 4-5 weeks since purchase and I am still working on getting the correct product. Wrong speakers showed up ( I really think this was a bait and switch) and then when they finally replaced the wrong speakers one showed up damaged. On pace to show up 3.6.13, over a week later than promised. . . .
For what I spent, even at a woot price, I would expect a little more support. God forbid if anything ever happens to my system, who will be there to help. . . . so, if you found this review please head my warning...
Having said that I build speakers and use some of the finest drivers like Focal, have been for 40 years and yes Pinnacle gear appears to be excellent, by design. For example, they're one of the few to use compound or push/pull Isobaric loading in a few of their sub systems. Damn smart engineering!