Hi there. As qazxswe noted above, it's a known problem.
Thing is that data is put away in a black box that can't be touched by anyone. This is for your security and you're the only one that can change it.
This causes a problem when a password is forgotten and the email is no longer accessible. We have a plan to resolve this but there's no quick fix.
Now, all that said, I can help you with the CS issue.
Pls private message me with the details, order number, etc. Also, what email they should use to contact you. I'll contact CS.
To private message me, click on the envelope next to my name in this post. To check your PMs, click on the envelope to the right of the Everything But Woot tab.
To contact CS, use the Customer Service form in the menu at the top right corner of every page
••• ► Woot's UPDATED Return Policy
◄ ••• ► Did you check your spam/junk folders for a CS reply?
CANCEL?? How to cancel your order in the first 2 hours!!
- except orders with expedited items