This is long overdue.
I see way too many complaints about CS and not enough praise.
I ordered 2 sets of dishes on Dec.16.
They arrived in a timely manner (I believe on the 21st) in 2 separate boxes. When I finally opened them on the 22nd, the Cuisinart boxes were inside. Each Cuisinart box had 4 individual boxes with the different pieces. When I got to the last inside box...
Oops. 2 of the mugs were shattered. Hmmmm. We really did not need 8 mugs, 6 would do. I really did not want to repack all the plates and bowls for a return. So I contacted Customer Service and enquired about maybe a partial refund. I received a reply on the 23rd. I really did not expect such a prompt reply due to the holidays. They issued a more than generous partial refund for the damage. Thank you Customer Service and especially Chaitanya for a job well done!