Just bought my first refurbished laptop from WOOT.com on April 10th. After turning it on, the screen was rotated 90 degrees and the log-in screen was locked in Admin Mode. Since there wasn't any paperwork in the box to give me a password, I did a factory reset to get the laptop up and running. Now that I have it actually running, I can't do any of the updates because I don't have the Windows License Key. Just emailed customer service and waiting on a reply.
Like I said above, this is my first refurbish purchase. Is it commonplace to sell a refurbished computer and not include the information & product keys for the operating system.
If so, then the cost savings of a refurbished computer aren't worth it, if you have to turn around and buy license for the INSTALLED operating system. Might as well pay full price for a new system.