Dave Carroll tried to go through the usual channels. When the Canadian singer-songwriter noticed his guitar being thrown around on the tarmac by United Airlines employees, he didn't storm off the plane or threaten anybody. He waited until he reached his destination, found that the guitar was indeed broken, and tried to get satisfaction from the airline's customer service reps. But after nine months of fruitless phone calls, he finally turned to his last resort: writing songs about the whole mess. Here's the first part of a promised trilogy about one airline's cruel indifference to a shattered guitar.
We salute this toe-tapping act of guerrilla consumerism. And since United appears to be doing all it can to hush this up (including, rumor has it, blocking tweets to its account if they refer to this video), let's issue a challenge right now. If anybody makes a (reasonably clever) music video about their actual Woot customer service experience, we'll post it right here on our blog. Fire away!
UPDATE: United Airlines now says they've "contacted (Carroll) directly to make it right." That's the power of a protest song.
(Via vidiot_.)
