Woot! FAQ

These things are important. Ignore at your own risk.

Woot! is a lifestyle. Woot! is a vision. Woot! is a pungent aroma that never apologizes for what it is. Woot! is the hope in the eyes of a child when that child realizes you don't have to pay suggested retail price for cool stuff. Woot! is an ever-evolving deal maelstrom churning around a tornado circling a mystery. If you haven't seen Woot! since yesterday, you haven't seen Woot!.
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So, what is Woot?
Woot! is the original daily deals site, founded in 2004. Originally, Woot! offered one product per day until its stock of that item sold out, or until the product was replaced at midnight Central Time with the next offering. Today, we offer multiple daily deals and other short-term sales across 7 different categories, plus special site-wide events like Woot-Offs and other shenanigans.
What's this big item at the top of the front page?
That's our featured deal for that day. It's the best deal Woot! has to offer, often at the lowest price you'll find anywhere on the Web. And it's only available today: until midnight Central time, or until it sells out. At midnight, we'll replace today's Woot! with tomorrow's Woot! and today's Woot! will become yesterday's Woot!. Get it?
What's this thing called "Pointless Price"?
We don't use terms like List Price or Regular Price. Instead, we show the Suggested retail price, which is provided by our vendor or the Strike-through price imported from our friendly overlord Amazon (which is not necessarily the sale price). So, it's a little, well, pointless. But we hope it helps.
Does Woot! offer benefits to Amazon Prime members?
Yes, thanks for asking! Prime members receive free Standard shipping on Woot! orders and free Express shipping on Shirt.Woot! orders. Learn more on our Amazon Prime Benefits page.
How fast is Shirt.Woot's Express shipping?
Usually 2-3 business days, once the item is printed. Production times may vary based on seasonality. Please check the Shirt.Woot! offer detail page for arrival date estimates and your shopping cart page for promise delivery dates for your order.
How do I get these Prime benefits?
It's easy! Use the Log in with Amazon button on our sign in screen then enter your Amazon Prime login information. When you place an order, you'll see your shipping benefit applied at checkout. Remember to check the individual offer pages for any shipping details and restrictions. Not valid for international addresses.
But I don't have Prime! What do I do?
New members can get a 30-day free trial of Amazon Prime on the Amazon Prime Sign-Up page. Besides the super-cool Woot! benefits, Prime members also get FREE Two-Day Shipping on Amazon.com and exclusive access to music, movies, TV shows, original audio series, and Kindle books.
Do Prime benefits work during Woot-offs?
Yes, Prime members receive free Standard shipping on Woot! orders and free Express shipping on Shirt.Woot! orders during Woot-offs.
I missed a deal. Can I still get it?
No. Once a Woot! deal expires or sells out, that's that. Period. We may offer it again at a later date, but we can't promise anything. We don't have a system for backorders, and we don't have waiting/notification lists. Sorry!
I want to talk to a live person there. Can I call you?
Yes, sometimes! The best way to reach the right person to help you is through our Support page. Depending on business hours, you may be directed to a phone number or email support form. For product-specific questions, you can also check our forums or contact the manufacturer.
What is Woot's return policy?
You may return most purchases within 30 days of delivery for a full refund. Some orders qualify for a Fast Refund. If your order qualifies, then Woot will process the refund one business day after you drop off the package with the carrier. If your order doesn't qualify, we will process your refund within 3-5 business days after the package arrives to our warehouse. If the item being returned is not damaged or defective, we'll deduct the prepaid cost of return shipping from the refund.
Can I start my own return?
Yes, you can initiate your own return and print your return label directly from the Stuff You Bought page. Your order must have been placed within the last 30 days, the item price must be $20 or greater, and the item must have arrived damaged, defective, or missing accessories to qualify for a self-service return. Shirt.Woot orders, apparel orders, and any orders shipped by a freight carrier are not eligible for self-service returns. For these cases, please visit our Support page to initiate a return.
Are there exceptions to this return policy?

Yes, and here they are…keep on reading!

Apparel and shoes
If you are not satisfied with your purchase or size of the item, return it in new and unworn condition in the original packaging for a full refund. Any product(s) that have been resized, damaged, or otherwise altered after delivery will not be accepted for return. Woot! will process your return and issue a full refund with no deduction for shipping after receiving it.
Combined orders
If you return product(s) that are ineligible for free returns with product(s) that are eligible for free returns, Woot! may deduct the shipping costs for the ineligible products(s) from your refund amount in accordance with our returns policy. In addition, some special product, order, or handling fees may still apply.
Heavy/bulky items
For items shipped by a specialty carrier (CEVA, ABF, Pilot) there is a flat $50 return fee.
Food and perishables
Food and perishables are not returnable to Woot!, but may be refundable or replaceable based on customer issues and availability.
Hazardous materials
Hazardous materials (except any item containing a lithium battery), including flammable liquids, glass, or gases, are not returnable to Woot! and are not refundable unless the item arrived in damaged or defective condition. Items that use fuel (e.g. lawn mowers, grills) are not returnable to Woot!. Please contact the warranty provider to repair or replace as needed.
Lithium battery
For returns for items containing a lithium-ion battery, please contact customer service at support@woot.com
Bags of Crap
Sorry, no returns. Once you hit that buy button, you're stuck with it. We don't want it.
How do I return a damaged or defective product?
If the item you purchased is damaged or defective and was purchased within the past 30 days, please go to our Support page to report the issue. You may be required to return your defective item to Woot! before an exchange or refund is issued. In the event the item being returned to Woot! is NOT found to be damaged or defective, you may be assessed a 15% restocking fee and the original shipping charge will not be refunded.
How do I return a damaged computer?
Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
How do I return damaged heavy/bulky items?
For items shipped by a specialty carrier (CEVA, ABF, Pilot) damages must be reported to Woot! within 30 days of receiving the item. Items covered by a 90-day warranty will cover any defects that may happen.
How do I return large vacuum-sealed items, like memory foam mattresses and toppers?
Yeah, these items are too bulky to return. If there is a damage or defect, please contact Woot! customer service and they will assist you with a replacement, if possible, or a refund.
I didn't mean to order that thing I just ordered. How do I cancel my order?
If you want to cancel your order, you may do so in the first 2 hours after placing the order. To cancel, click on your username in the top right of the page. Go to STUFF YOU BOUGHT and look for the CANCEL button. Orders with expedited shipping are not eligible for cancelation.
I didn't mean to send that thing to that place! How do I change the shipping address after the fact?
Unfortunately, you can't change the address after an order is placed. We recommend canceling the order entirely, assuming a: it does not contain an item purchased from a Woot-Off!, b: you didn't use expedited shipping on any item, and c: you cancel within the first 2 hours after placing the order. Go to STUFF YOU BOUGHT and look for the CANCEL button. If it hasn't sold out already, then you may reorder the product with the correct address you meant to use in the first place.
What can you tell me about product warranties?
For information on warranties for products sold on Woot!, please see this page
How do I register my New or Factory Reconditioned Computer?

Congratulations on your purchase. The first thing you’re going to want to do is register your computer so the warranty is assigned to you.

Most computer manufacturers start the warranty date at the time of build or certified refurbishment. The warranty resets once the product is purchased and registered. Note that you may be asked to provide proof of purchase. You can print your order details from "Stuff you Bought" on your Woot account.

Instructions for registering Dell, HP, Lenovo, Apple, and Samsung computers

Why is the "I Want One" button pulsing?
That's a happy little hint that warning you that an item is getting close to selling out. Better act fast!
I see some orange flashing lights on the main page – what do they mean?
Congratulations! You've stumbled into a Woot-Off! A Woot-Off! is a short-term frenzied mutation of our usual procedure. In Woot-Off! mode, a new product is launched immediately after the sellout of the previous deal. The number of Woot-Off! items, sequence, and quantity will not be announced. When Woot-Off! mode is over, the orange lights will disappear and our normal deal schedule will resume.
What is the Daily Digest email?
Our Daily Digest is an email summary of the deals available across all the Woot! category sites. It's a great way to see the highlighted deals available in a given day. It also includes the hilarious hijinks of Mortimer & Monte, our mascot monkeys.
Aside from email, how else can I follow the day's deals without coming to the web site?
Boy, have you got choices. You can follow our @woot twitter feed. You can like our Facebook page. And search your favorite mobile app store for Woot! apps.