Top-O-Matic Cigarette Machine

The T2 Cigarette machine I received appeared to be in a batch of machines that had a quality problem. I ordered a T2 machine in June of 2024 and out of the box, the machine didn't work. Every cigarette made from it was damaged. The machine constantly jammed. I had the machine replaced by Amazon and received the replacement in July of 2024. The same thing happened with the second machine. After not getting the machine to work to make a few cigarettes a day that weren't mostly empty of tobacco, I went so far to buy a humidifier for my house that cost me roughly 300 dollars. I learned quickly it wasn't humidity that was causing problems with the machine when after months now of giving up, with all the cigarettes made in the Top O Matic breaking and almost crashing my car when the half-filled cigarette went flying onto the floor when I was driving, I started making them by hand, or putting out the high price for store bought cigarettes. My life is busy, but I finally got the time to put aside to call the company as my machine was under full warranty, to arrange for a replacement. Nicole at the Republic Brands Service Center asked me some questions about how I used the machine and operated it. I informed her I used Top O Matic machines for about a decade and the two Top O Matic machines I received were faulty with quality problems out of the box, brand new. I told Nicole I would like a replacement machine. She informed me I would have to pay roughly 50% of the price of the machine to have a replacement machine shipped to me under the warranty. I replied to her, the warranty is a non-warranty then if I have to pay 50% above the price of the machine to get a working machine. Nicole informed me, I could email the company, and they would send me an injector and not charge me for shipping. I sent an email to the address she provided for me, after jumping through hoops, to search my house for the warranty paperwork, to fill it out, photograph it and send it via email along with my proof of purchase. After spending all the time to send the email, the email was undeliverable. I gave up attempting to get any help from the company and I ordered and paid for several injectors online. I put in the new injector, as recommended by Nicole to solve the problem and the injector did not work. So now I was out the price of the Top O Matic Machine, the price of a humidifier of roughly 300 dollars, the price of store-bought cigarettes I hadn't bought in years, and the price of several injectors I bought to have them on hand in the event they failed again. I finally broke down and bought another machine, that was not the T2, the 'New' Top o Matic in April of 2025 after learning that Republic Brands Service does not back up its product. So, when all was done, I paid 200 percent the cost of the machine when I had to throw out the broken machine and buy another one, and again other expenses I discuss above. The machine is not technically under warranty if a person must pay $25 dollars or more when they sell you a faulty product to replace the machine. A warranty should mean we can provide the order number, give the proof of purchase and they send us a replacement with shipping paid for or a full refund if they don't cover the cost of shipping. So keep in mind if you order a Top O Matic Machine and there is a quality problem, they do not back up their product and they don't honor the warranty. It is a business expense if they must honor the warranty to pay shipping and they should not expect the customer must pay over and above the cost of the machine when their product has quality problem.