13 Gallon Rectangular Trash Can

This is the kind of review that matters. Customers always want to know if a product will last and reviewers can never tell you that upon initial purchase. But I can right now, nearly 3 years after buying one. Will this product hold up over time, and how much after the warranty expires? The answers are NO, and 6 months TOPS if you’re lucky. DO NOT buy an iTouchless motion sensor garbage can unless you are prepared to get a replacement sensor lid for $65 plus shipping that breaks down in less than a year and a half, naturally after the 1-year warranty expires. It happened TWICE. Poor quality control. Inferior durability. Zero longevity. Bought the iTouchless 13-gallon sensor trash can with AC adaptor in October 2022. Motion sensor can be sticky at times but overall it worked just fine. Was happy with it. Then 17 months later, the lid stops working. The sensor seems to work, green light illuminates. But it won’t open. Something mechanical inside the lid broke down. I call customer service and explain the situation. Get the customary “the product is out of warranty” feedback. After a civil exchange, they agree to send me a free replacement lid, provided I pay for the $15 shipping fee. Not full satisfaction, but I’ll take it. Cut to 15 months later. Same thing happens again with the replacement lid. You can hear the clicking sound inside the lid, but it won’t open. I email customer support, explaining the history of these lids, mentioning they clearly have a quality control issue with their products. You would think they would do the right thing and send me another lid as requested. I even told them that had this sensor lid lasted 3 years, even 2 years, and broke, I wouldn’t have said anything. I get that consumer products don’t last long anymore, especially ones made in China like this one. But less than a year and a half twice in a row? This is an unacceptable pattern. In the end, iTouchless refused to send me another new lid. Claimed the warranty only applies to the original item purchased in 2022, whose warranty expired in October 2023 - even though the replacement lid was sent in March 2024. Instead they sent me a link to purchase a new lid with a 15% discount code. I declined their offer and instead purchased a similar sensor lid trash can by NineStar (battery operated only but that’s sufficient for my needs) for less than the cost of an iTouchless replacement lid. I had purchased a large Ninestar bin for my recyclables at the same time as my iTouchless and have not had any problems with it for nearly 3 years. I’m not trying to be a nuisance or grandstand. Simply asked for a fair resolution which would have cost them next to nothing and likely prompted me to write a different review now, glowing about their phenomenal customer support. Company decided to be short-sighted, without any care for their reputation and word of mouth. OK, that was their choice. Posting this honest review is mine.