Top positive review
8 people found this helpful
Love it - really cooks well and stores away easy with the top and grate turned upside down
By A. Maier on Reviewed in the United States on December 2, 2015
I shopped for this type of oven for a long time, read a lot of reviews, and ended up ordering this one from Amazon. I have to say I am really pleased with it! My first use was fresh bratwurst that I ordinally would have either cooked slowly in the crock pot or in my convection toaster oven - but that was a good reason to unbox this oven. Setup was easy, and I had the unit up and running with the bratwurst in no time. Cooking time was surprisingly quick - much faster than I expected at 400 degrees. By 30 minutes they were honestly over-done... but that's how I like them. I've read comments about the timer, but keep in mind that while the timer can't be shut down - just lifting the handle turns the unit off. So you can leave the temp set, lift the handle when you need to turn your food over - then set the top back in place and continue. Clean up was easy. I washed the glass bottom in the dishwasher, the rack by hand, and then found that I could store the entire system away with the rack upside down and the top upside down - so storage isn't the issue I was concerned about. I like the plastic cradle that this model includes. One thing I did was place a foil pie pan on the bottom to catch drippings. I line the tray of my convection toaster oven with foil, and felt that would help and so far it has. Overall I am very pleased, and from my experience so far - I definitely selected the right brand and model!
Top critical review
158 people found this helpful
BUYER BEWARE ALERT - Customer Service does not support its product.
By Bargain Slayer & Shopaholic on Reviewed in the United States on January 22, 2012
Boss wave arrived with broken bowl base the plastic part that the bowl sits in and has the handles. I called support for a replacement - was told initially that one would be on its way no charge. I did not receive an order number or anything. I felt I should do a follow up call. Called the next day and there was no record that I even called, requested again to have one sent out was told it would be taken care of waited 2 more days and called back to see if indeed it was on order. Was told this time they have NO replacement parts for the system AT ALL, they do not support parts for this product and there is no way to get any replacement parts. She said I could send the whole system back at my fee and they would send out a complete new system. Well to ship from Hawaii the shipping would be about the same as ordering a new system. The weight of this rapid wave oven would not really be cost effective for anyone to pay for shipping back in my book as it is quite heavy! I did order from Amazon and yes I could have sent back to them but my husband tried to glue the bowl base together (just so I could use until supposedly the replacement part from manufacture was being sent since initially they said it was on its way) so therefore was not applicable to return to Amazon. Bottom line there is absolutely NO customer support for this item whatsoever. My husband's gluing job with JB weld has held up well so I guess that is what I am stuck with. Will sand down the ruff ridges and paint with black gloss paint and call it go I guess? I would never ever and I repeat NEVER purchase an item from this manufacture again. BUYER BEWARE once something malfunctions with this rapid wave oven that you cannot repair yourself consider it a throw-a-way! I would give it a 3-4 Star for performance and ZERO for product support.
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