Top positive review
1 people found this helpful
This is just my 2 cents.
By Nicholas S. on Reviewed in the United States on February 16, 2013
October 4 2016 (4) September 21, 2014 (4) January 26, 2014 (1) February 11, 2013 (1) I have purchased 10 bluetooth headsets. HM3700 has been the best. The HM6450 is the current replacement. Small, lightweight, best in class. (stereo headset) I'm destroying about 2 pares per year. If I'm lucky, samsung will make a nice replacement before I break the last set. I have replaced my desk phone and I also listen to 10 to 40 hours of music and podcasts per week. The sound range is good but full head phones do sound better. On the shop floor or in a car with a lot of background noise the HM3700 / HM6450 work great. They clip the noise to silence for the caller. I need to remind people I'm on the shop floor. If the noise overlaps speech, I will cup the headset mic. This is the best headset so far. Headset Sound: very good, but bluetooth. Headset Durability: plastic ok. (one side cracked after 7 month of daily use. Superglue fix ) Headset Durability: cables great. ( still working after 1 year. Sony $9 ear buds last less than 2 months ) HM3700: both unbroken after 1 year and 500+ hour of use. I have the headset on or clapped to my shirt all day, every day. HM6450: 5 days. Battery life: ok. 4 to 5 hour talk/music, standby great. voice prompt : good and bad, Range: good, about 30M line of sight, 25 feet 2 walls. About me and the little things. I'm not paid by anyone. I just wanted to thank Samsung for making a great phone, Galaxy s 3, and headset. I hope this product line continues to get even better and easer to use. I have one headset charging in the car and one running the radio, HS3000, HM3500. I swap as needed. I have one headset charging at my desk and one clipped to my shirt. I have never used this device without the headset. I'm hard on my headsets and I know I'm going to destroy one someday. :) The HM6450 is the current replacement. I also own an HM3500, HS3000 and 2 HM3700. The HM3700 is much better than the HM3500. I would not purchase the hm3500 again. The noise canceling for the HM3500 is poor when compared to the HM3700. The HM6450 is in the same class as the HM3700 with upgrades. Headset The earbuds are large and fit well for me. The rubber cup sizes are good. I have replace the cups with noise reducing ear plug types for the shop floor. It takes off about 10dB. I still need to put on earmuffs, but it's easer to use the bluetooth headset than to bring my own earmuffs. Lostearbuds Brand Tri-Level, Replacement Ear Cushions, Earbuds for Sound Isolating Earphones Size Large, They fit over 50 types, will fit 4.0mm to 5.5mm diameter speaker hole-6 pairs Howard Leight R-01526 Impact Sport Electronic Earmuff Note 1: Samsung, a real 3.5mm headset jack would be nice. The usb converter is much too big. put the jack in the end and move the usb port to the side. This would also allow the customer to flash firmware over usb and use real headphones when needed. voice prompt : good and bad. It would be nice if we could replace the voice prompts. After using the device for awhile, you don't want to wait until the prompt is done speaking to say the next command. I don't like turning it off, but I hate to drop a call because the Voice AI could not pickup my voice. Note 1 The hm6450 has a new button. When pressed, the phone's voice command is activated. The phone is better at working out the tasks. Note 2: Samsung, if you mute the song playing and wait 2 seconds for , "answer" or "ignore". I would be able to catch the call should the command fail. How about a fast mode, any noise answers and silence for ignore. This would be a great hacker project. Make your product easy to flash new firmware and see what people do. Think everything is just like a laptop. We sell laptops and people can write software for. You are better at making the products than anyone else. They are not going to start a fab, but people can produce better firmware with less R&D. Ps. I'd pay 1/5 more for the one that was easy to hack. Note 3: Samsung, When you have more than one device paired, display HM3700( part of mac address) would help. Having 2 devices that say hm3700 is no help. Battery life: I said, "ok" , not great, and not bad. Standby is great but that's not for me; I live with my headset on all day long. I charge both over night, and I swap twice per day. I start the day with one and swap when it beeps around lunch. I then swap for the drive home I'm not annoyed with the swapping. It's just a fact. Batteries are heavy and Samsung wanted to make the headset lightweight. I think Samsung got it right. If you use the headset you will need to swap. If it's on standby, charge at night and you're fine. Swapping while on a call is very easy. Turn off the unit that is low. The call will swap to the phone. Turn on the headset and the call is now active. For best results, turn off when charging. Range: 30M, 25 feet with 2 walls. The bluetooth fills a very large room / cube farm. If I step out of the room, it will start to clip the song. If music is not playing the headset will beep and the voice will remind you that it's not connected. This feature alone has kept me from losing my phone. It's worth having this headset just for this.
Top critical review
41 people found this helpful
I wanted to love this... I really, really did...
By John on Reviewed in the United States on July 19, 2011
I switched to this from a SoundID 510 knowing I'd be giving up some of the functionality of the 510 (passthru, find my headset), but as they were functions that I used only rarely (maybe once each in 6 months or so) I was ok with it as it appeared I would be gaining some features I felt the 510 lacked (headset battery indicator in the Android notification bar). Unfortunately, even though the headset's app is only available for Android, it is the app itself that seems to cause most of the issues. From my testing, the app interferes with my Droid's ability to pair, connect, and maintain a connection to the headset. Even when the headset is connected, the app will not see it until you disconnect the headset and go through the app's connection. Then (if you're lucky), once the app connects to the headset, you can change the settings. Once. You better get them right, because the next time you go into the app, it has lost the connection to the headset. You have to go through the whole disconnect/reconnect thing. And as long as the app is running, ever time you turn the headset on, it won't find the phone and automatically enters pairing mode. All that being said, as long as you're willing to give up the extra functionality the app provides (sound profiles, on screen battery indicator, incoming call phone number announcements, SMS text-to-speech reading and the like) you can remove the app and the headset functions much better. The incoming phone number announcements even seem to randomly decide to work sometimes without the app (which indicates to me that some of the functions are handled by the headset and it just needs the app to turn them on - but this is not reliable). At this point, I had even decided that I could live with it while waiting for Samsung to improve the app, but as the rose colored tint began to fade from my glasses, I have had to admit to myself that the audio quality I getting on calls was well below what I was used to with the SoundID 510, and after the third person asked me to take them off the speakerphone because they couldn't stand the echo, it became apparent I had chose poorly. Of course by this time it was well past my ability to return it, so we'll come to the parts I like: The stereo headset attachment (well implemented and sorely lacking on the 510) sounds GREAT! If you're more concerned with stereo listening than mono phone calls, and don't mind missing out on the app features (which you can only get on an Android phone at this time -- when it works) then I think this is a decent choice, especially considering Samsung smartly made their stereo headphones with a microphone so they switch over to stereo phone calling without a hitch (did I mention they sound great?). Also, the earhook can be replaced with a clip to hold the body in place so it's not dangling/swinging around. I can see this being an excellent bluetooth stereo headset for the physically active (not so much me, there). The addition of a standard 3.5mm dongle that will spread the A2DP love to any sound device is an added bonus that I very much like. A potential downside is there is no music control functionality built in, even though there is a plethora of buttons that could be retasked. Even without the app, most of the voice commands still work (my favorite is 'check battery' which will report high/medium/low battery status of the headset and handset). The voice dialing features of the headset will only dial one of the first three speed dial settings on your phone, which on an android means the first 3 people in your phone book (bad!). Luckily, you can bypass the headset's voice dialing and use the handset's functions (whew!). Since Samsung is big into producing Android handsets, and this is being touted with a (rather poorly performing) supporting app, overall I have to give it a failing grade. If the app functionality is not something you need you may be happy with the 6450, but I would look for a cheaper price (Woot.com had it for $35 about 3 days after I paid almost $60 here... grrrr...). If they improve the app, things might look up, but the voice quality issues are more than I can get over now. The app is also almost 2mb larger than the corresponding app for the SoundID510 and since neither SoundID nor Samsung seem to get the concept of allowing the android to move apps out of internal storage to the SD card (maybe understandable for SoundID as they started with IOS before adding Android to their offerings, but totally inexcusable for Samsung as an Android developer) so it becomes harder for me to want to give up more space (which on my Droid is at a premium) for software that does not work reliably. For me, back to the 510.
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