Samsung 40" 1080p LED Smart TV w/ Wi-Fi

Update 4/9/12: Samsung service offered to service the TV finally; however, due to the size their is no on site service. I would have had to take it to a place about 20 miles away from my house. I finally have had enough of trying to debug Samsung TV issues. I returned both of the 5300's that exhibited the exact same issues. Hooray for Amazon return policies and ease of sending back defect products. SHAME ON SAMSUNG! ---------------------------------------------------------------------------------------------------------------------------------- Update 4/8/12: Samsung service blamed my electrical in my house for ALL my issues (although they have never been here.) House is less than two years old, All other Samsung TVs that I have plugged in have NO issues (three other total). I took the TV to another person's house and sure enough the same issues occurred. So I guess If I call Samsung back the issue will be with the power delivery in a large metro area (I am sure customer service will continue to say there is no way this could be a Samsung issue.) Terrible TV and bad customer service for this issue!!! ------------------------------------------------------------------------------------------------------------------------------------ Update 4/6/12: New issue seen, after the TV had been on for awhile maybe an hour, not sure if it had turned off/on or not as I had walked in and out of the room a few times; however, I couldn't do anything with the TV it was frozen and I couldn't even turn it off. Had to unplug the unit to get it to reset and allow it to be turned off. It appears to me as if these TV have huge issues that need resolved before they will be ready to be used (i.e. I am seeing that others are having mutliple issues with different versions of the EH/ES TVs.) I saw a similar shut off issue being stated on an ES6500. I hope that a software update will fix these issues; however, I might have re-turned this Second TV with all the same issues by then. -------------------------------------------------------------------------------------------------------------------------------- update: Others have seen the shutoff issue as well. there is a theory that it is related to ECO settings; however, the shut off should then only occur every 4 hours... But I turned off all eco friendly features and will see if the shutoff issue continues. ________________________________________________________________________________________________________________________________ The TV is in HOME mode, in reference to the "user" error comment (this is not) as well that Samsung support can't determine the cause either... The TV picture is very nice and what you would expect for a lower priced LED TV. Not the picture quality of the 8000 but a nice picture for the size and price. Pros: 1. All the bells and whistles of internet connections, netflix, apps, DLNA, etc... that I was wanting 2. Wireless capabiltiy INCLUDED with the TV :), haven't checked any ranges; however, I get a strong connection. 3. Pciture is nice 4. Easier setup to wireless 5. When surfing on the web page PIP comes up with the TV signal in the PIP (not sure if that was done for earlier revisions of the TVs) Meh: 1. Web pages have slightly better usability than the D series with a standard remote, not good, but qwerty keyboard comes up vs. using a phone style text entering. This makes the process faster but still brutal. Cons: 1. The Web brower doesn't support Flash; however, I thought Samsung was supporting flash on these TVs. (bummer) 2. My TV, maybe not other 5300s, "randomly" turns off and on roughly every 30 - 45 minutes of use (still tracking and trying to determine potential causes), time other... A little debug on the shut off and other features 1. Further study suggests that with time on that the TVs smart features slow down and freeze (netflix) and when this occurs TV automatically shut off (so direct shut off with Netflix stutter and freeze) 2. Right after power cycled then netflix worked fine so it does point to the TV being the issue here and not netflix Software issue or hardware issue it is hard to say. Called Samsung support and they are wanting to service the TV, looks like it is time to return. With a swith out it will be interesting if this was a ONE off issue or a hardware/software/OS issue.