Magellan 5" GPS with Lifetime Maps & Traffic

I bought this because is had a high rating from a source I trust. After loading the data onto the GPS via my computer I did a test drive in a familiar area. It was inaccurate with respect to street names, and other features such as the voice prompts were slow in coming at at times unclear. I logged on to Magellan's help desk. The contact people were not helpful. One was hard to understand, and the tech person said he needed access to my computer to help. UGH. After some hesitation I agreed to this. He found problems with my computer so said he could fix these for a "nominal fee." Soon after I left these people behind. Upon reading the small print on the Magellan box I found I could NOT return this to the seller, had to have permission to return it from the Magellan site, and if and when I reeived permission to return it it had to be packed in ALL of the original packing incljding the bubble wrap! Luckily, since I purchased it from Amazon, they gave me the return address for this product and refunded my gift card and credit card. Several days later, the same source who had recommended it wrote in his column that several had not found this gps to be as good as they had hoped. Thanks to Amazon, this ended up OK for me.