Top positive review
1 people found this helpful
Nice quality especially for the price
By CB on Reviewed in the United States on May 19, 2025
I bought this pool cover thinking if I had to replace it yearly, it’s not that expensive. My last pool cover was purchased from a pool service company and was expensive. It ripped the first year (after “professional” installation”). We made it work for a second year, knowing we were replacing our pool liner after that and not worrying much about the cover. Although the first cover had a warranty, it was much like the one someone else described for this cover - prorated. I decided it wasn’t worth spending an arm and a leg - if I have to buy a new one yearly, I’ll get this one if it can make it through a season. I was pleasantly surprised that this one held up so well. It did not tear anywhere like my last expensive one did within a month. We get a decent amount of wind that blows the cover and this one held up so well. It also handled our neighbors Labrador who jumped in not realizing there was a cover. It is not a safety cover (and thankfully I was there to help him out) but the cover did not rip or puncture. I would’ve been happy to get one year out of it. Now I’ll be happy to get two years out of it.
Top critical review
63 people found this helpful
‘Warranty’ will get you nowhere
By HJB2022 on Reviewed in the United States on November 30, 2022
Pay attention to & believe all of the 1-star reviews, this company’s warranty is equally as garbage as their pool cover is. If you take a chance because there’s a warranty…all of the ridiculous fine print, actual terms & conditions this company will present as soon as you contact them, and they will weasel around whatever failures their piece of junk pool cover has created for you. My cover is barely 2 years in to a supposed 15 year warranty…and a total wreck. I sent my receipt copy & photos to document the claim, and the company replied right away…verbatim: “You are now eligible for a 70% discount off the current MSRP on the cover, plus shipping. This cover currently has an MSRP of $109.99. You would be responsible for $33. Shipping would be $25. All in under warranty the replacement would be $58. Please note the cover wouldn't have a new warranty and the warranty would continue from the original purchase date.” Seriously?! I am supposed to buy another cover but keep the balance of remaining warranty from the original purchase date? Using MSRP pricing? Plus shipping? This is a warranty??? When I bought this cover, it cost $60.01 plus tax, shipping was free. It was described as "solid material will not let water pass through", and "extra heavy-duty 12x12 scrim...polyethylene", and included a 15 year warranty. My purchase was made based on features & price this company advertised on Amazon. Did I think the cover would actually last 15 years or more? No, but it was warrantied nonetheless, right? Certainly it should've lasted more than 2 seasons! I argued with the company that my cover is 2 years & 60 days old based on my purchase date -not the ship date, not the delivery date, and not the install date, nor the date which I emailed for a claim. My cover is not solid, rather more of a screen that's disintegrated & 99.99% of it allows water to pass through, and doesn't function at all for its intended as advertised purpose. Nowhere in the as advertised description does it stipulate warranty nuances, or using percentages of MSRP's -that are not shown- or shipping charges. I even sent a screenshot of Amazon’s current listing as of that day for the cover (identical to my original cover: now $65.40 plus tax, and free shipping...with a 15 year warranty. It doesn't show MSRP's anywhere, there are no shipping charges. The company then offered me a lower price, to which I countered again, as did they. They ended at $40 as a “courtesy” to me. And I had to ask myself, why? Why are they not fully standing behind their advertised product/warranty? Why would I pay them a second time for garbage & a joke warranty? Don't waste your time, money or sanity on this pool cover. Not once, and definitely not twice.
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