Zyllion Shiatsu Back Neck Massager

First of all, I love this massager. It delivers a quality massage and is very competitively priced. This unit delivers a 20 minute massage and can be used for the back and neck area. Other reviewers have made a couple of good points that I'd like to underscore as well. The provided cord is too short. I had to improvise with a power tap in order to get a workable position that didn't get in the way. The massager has a car adapter, though I have no plans to use this. I've found quickly found using this massager left me very relaxed and ready to go to sleep. So I use it just before going to bed at night, so I'd caution anyone against using this in a vehicle if you are driving. This massager works that well. That being said, I have to bring up an issue I had when I ordered this product. I ordered it on March 20th. I remember seeing a notice 'only two left in stock'. I put my order in. I did notice a couple of days later that they had a notice up advising they would have more on April 5th. I didn't check my shipping status till the 24th. I got a surprise when I did. The update said the product had NOT been shipped and was scheduled to go out on April 7th - 18 days after I ordered. I sent an email to Zyllion and was pleased to receive a response that same day. Kudos for prompt attention. However, their response left me puzzled. They said I had failed to notice this product was not due to be in stock till April 5h and sent me a screen shot of the page. Problem is that screen shot was of the current status. I am NOT senile and I have shopped Amazon for years. I know where to look to see if the product I want is in stock. If it on backorder, I wait till it is available. That's where the wish list comes in for me. I've never placed an order when product I want is on backorder. NEVER! The email I received implied I had done just that. Now here's the weird part: I was advised they had found a unit and it had gone out that day. I was told they keep a reserve inventory in case of returns. Convenient. I thought this was sketchy. Maybe true, but it put serious doubt in my mind about Zyllion. I can't help but feel insulted by the implication that I couldn't properly read a notice I always look for BEFORE I place an order. Zyllion, I would have accepted an explanation that could have been worded like this: "sorry, when we came to fill your order, we found none available. Please accept our apologies. We will send a unit to you as soon as they are available." I wouldn't have been happy about it, but I would have accepted this as plausible - by the time my order came in, others had arrived. After all, I knew there was a limited supply. But no. I get told I was in error. NO DICE! That is why I am rating this only 3 stars. Again, this is a very good product and I'm pleased with it. The explanation your company customer service leaves me angry. Also, it states the email is from a sales manager, but has Zyllion Customer Service as the sender. If it was a sales manager, why not give his/her name? And why, if it was my error, would your email state 'some customers did not notice the re-stock date on the Amazon product page'. That sounds to me like others have had this experience. Ever think this could be the company's fault? Did these customers also email a complaint and get filled by your 'magical reserve inventory'? Be honest with us! Here is my suggestion: When you send a confirmation, indicate to us the back order status. That way, if we happened by chance to miss it, we can exercise our right to cancel our purchase. Second, when you say you are a sales manager and my email was brought to your attention (as mine stated), give your name! Even if it is just your first name and initial of your last name. It creates ownership of the problem and gives the customer a point of contact. Don't hide behind anonymity! Everything I've heard/read about your company is mostly positive. I was pleased with your prompt attention, AND my unit did arrive on the 28th. Thanks for that. But please, be honest with your customers. We, in turn, will sing your praises instead of thinking you are pulling a fast one.