GHD Air Professional Performance Hair Dryer

I wanted to share my experience with everybody to help clarify some misinformation. If you already purchased a GHD product and have issues, CALL GHD FIRST! They MAY be able to make an exception to policy. I was well taken care of by GHD, it’s worth the call. First, Amazon.com is NOT an authorized retailer of GHD products. What does this mean? This means that GHD may refused to repair your product even if it is genuine. For information on which stores are authorized, call GHD. They have a recording that states which stores are authorized to sell their products. The statement below is from the GHD website. Yes, there are some exclusions to the warranty.   • The warranty will not cover any fault caused through incorrect usage. • We are also unable to cover any fault caused by accidental damage. • The warranty is also void if any repair has been attempted by a third party. • We are also unable to honour any warranty where your  styler has been purchased from an unauthorised distributor; in this instance your consumer rights would lie with the point of sale. Now some may view this as unfair, but this is no different from other manufactures such as Nikon. If you buy a “Grey” market camera (purchased outside of Nikon USA import channels) they will not repair it either. Second, my dryer came with the authenticity hologram removed from the cord. I contacted Amazon and they sent another dryer to me free of charge. The second dryer also had the hologram removed. My guess is that someone in the shipment chain is stealing the labels off the products for resale on the black market. I have no proof of this, but as GHD is very desirable brand to counterfeit, it seems plausible. If this happened to you, CALL GHD FIRST. They MAY be able help you. I contacted GHD and verified that my dryer was authentic. Now on to the good stuff. I love this dryer. The attachments are nice and narrow, and they stay attached really well. The dryer works so much faster than a normal consumer line product. The dryer is really quiet. I usually use the dryer on the low heat setting and the low speed setting. I’m male with about 4 inches of hair length. It only takes a few minutes to dry my hair from towel dried. The only thing to mention is that the cold shot button is a little hard to press and the attachments get pretty hot. The attachments have a warning card on them in the box. My dryer is only a week old so the cold shot button may loosen up over time. Overall, the dryer feels like a really well built piece of equipment that should last a really long time.