Top positive review
1 people found this helpful
After five years it's still going strong.
By LeaveMeBe on Reviewed in the United States on August 20, 2024
I've had this fan in daily, sometimes constant, use during the warmer months for just over five years, which means probably 2.5 years for someone who will use it year-round. It's been too long for me to remember assembling it, which is a common complaint in the reviews. I don't remember having any problems putting it together. The fan can be fully controlled by either the remote control or by the keypad on the fan. No problems with either method, and I think I've only replaced the remote batteries once in the five years I've had it. The base is heavy, and this fan will not tip over. It has a more solid feel than less-expensive fans. I'm not a physics major, but I'd say this fan is about as quiet as a fan can be. On the lower settings you don't even know it's on unless the room is silent. Then it's just a soft sound made by the air and not the fan. Good "white noise" in a quiet bedroom to help you sleep. Turn the fan up to the turbo setting and it's more noticeable, but still just a soft sound of the air being moved, not noise from the fan. I use the fan from about early May to about mid-October (Wisconsin, USA). The grill and blades build up a little dirt like any fan will. Twice since I've owned the fan I've taken the grills and blades off, taken them in the house and washed them off in the bathtub with soap (most likely shampoo) and a scrub brush. They look like new when I'm done, and I've had no sign of rust or other wear. When I bought this fan five years ago in June 2019 it was $118. Now, in August 2024, it's $170. That's unfortunate. However, compared to the rattling, clattering, noisy box fans I grew up with, I'd buy this fan again in a heartbeat. The rattly fans we had were so loud you had to crank the TV to hear it over the fan. This fan has no such problems. TL/DR: Great fan in every respect. Very quiet. Best fan I've ever owned. Have owned it for five years and had no problems. Money well spent, in my opinion, and I'll buy the same fan again next time I need one.
Top critical review
1,481 people found this helpful
GRILLS RUST -- Don't Buy This Fan!
By Steven Crisp on Reviewed in the United States on December 12, 2015
So here's the thing. I originally loved this fan, until it became unusable. PROS: Fan is quiet, powerful, heavy (solid), looks nice, and we use it daily to keep us cool. We liked it so much, we bit the bullet and bought three! CONS: The grills rusted in less than one year, and now are completely unusable. In fact, they ruined two of my wife's shirts when she was moving the fan. The fans have always been used indoors. We live in Hawaii (which is why we need fans), but do NOT live near the water, so it is not exposed to salt spray or anything like that. BIG FRUSTRATION: Customer service was not what one would expect from a company that charges $120/fan (and for a customer who purchased three of them). I've spent hours taking pictures and e-mailing back and forth (16 back and forth e-mails and counting). At first, they told me it looked like dust and grime, and to wipe it off -- and they stated (and I quote) "Since these fans are stainless steel, they cannot rust." Ah, if only it were true! We tried cleaning the grills as they recommended, and when that did nothing, we even tried with a little Brillo pad, but none of the RUST was coming off (we took more pictures and sent to them.) So what would it take for me to change this review? Simple. Send me new grills (and I will happily return the old ones so they can learn from my pain what must be a fault in their design or manufacturing). So far, we remain at an impasse. My next step is to request a full and total refund of all three fans. And to keep making sure all new or potential customers realize the problems with this very expensive fan, and with the failure of their customer service to stand behind the product.
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